Based on our home insurance policy with Axa Sigorta (policy number 617207158), which we requested in August 2025 and was... issued on November 5, 2025, our property located in Sinop Merkez suffered damage following heavy rainfall in April 2026. Due to clogged and overflowing roof drains, water damage o
"Within the home insurance I purchased from Aksa Sigorta, about a month ago I experienced damage due to water leaking to the lower floor. After the damage, I applied to Aksa Sigorta, provided all necessary information, and a file number 628210466 was opened. As a result of the investigation, I was informed that no payment would be made for my damage, with the reason being the fault of the contractor who previously performed the installation. However, the main reason I took out home insurance was to avoid being victimized by such unexpected damages, and having my file completely rejected by citing “contractor error” disappointed me. During this process I spoke repeatedly with the call center and via e‑mail, but the outcome did not change and my damage was not paid. I am writing this complaint so that my grievance is recognized and so that other citizens know what kind of approach they may encounter in such situations. I expect Aksa Sigorta to re‑evaluate this file and provide a solution that will not leave me disadvantaged."
"Today I spoke with the Adana regional representative. Through a very constructive and rational communication approach, they eliminated uncertainties, provided data that will allow me to act more proactively, and supplied the factors explaining why the system should build trust with me. Our communication continues. I will share the developments."
I am a policyholder of AXA Sigorta’s “Extended Maximum Kasko” for my 2025 O...pel Mokka 1.2, regarding claim 11968271. Since my Jan. 25 accident, my expe
"Thanks, they solved my problem."
I have a home insurance (casco) policy with AXA Insurance for my house located in Ankara, Mamak. Five days ago, my home ...suffered water damage, which caused visible cracks and deterioration on the walls. I reported the damage to AXA Insurance, and a claim was opened under file number 11948803, after
I have mandatory traffic insurance with Axa Insurance for my 2024 Seat Ateca 1.5 TSI Experience, which I purchased in An...kara. On October 14, 2025, I was involved in a traffic accident in Ankara in which I was found to be 0% at fault. After the accident, a Tramer record of $1,013 was created for my v
On October 2, 2025, in Istanbul, I was involved in a traffic accident with my 2015 Fiat Ducato 16+1 school transport veh...icle, in which the other party was found to be 100% at fault. Although the damages caused by the other vehicle were repaired under insurance coverage, I was left without my vehicle
On 8 November 2025, I noticed that an amount of 1,180.55 TL, split into three instalments, had been charged to my Denizb...ank credit card by Axa Sigorta without my knowledge or consent. I have not submitted any insurance application related to this transaction, I have not given any approval, and I hav
"They solved the problem, but I had to struggle with it."
Under my insurance policy with AXA for my Volvo XC40, I requested a replace...ment vehicle today due to damage to my car. However, the car provided to me
On October 3, 2025, under rainy weather conditions, I slightly skidded with... my 2025 Tesla Model Y Juniper and hit a concrete bollard and a parked car
As a result of a traffic accident that occurred on June 3, 2021, I filed a compensation claim with Axa under the compuls...ory traffic insurance policy number 41623478 for my vehicle with plate number 06BUC203. The Bolu 3rd Civil Court of First Instance, in case file 2021/152 E. – 2025/210 K., ruled in
I am writing to formally lodge a complaint regarding the settlement of my insurance claim related to a water leakage inc...ident that caused damage to my workplace. Despite the comprehensive coverage of my policy with AXA Insurance, I have experienced a serious case of unfair treatment and financial lo
My complementary AXA insurance with policy number 7644295 was issued on 10.06.2025, and on 21.06.2025 I unexpectedly suf...fered a heart attack and was taken to the hospital, where I wanted to undergo the treatment planned by my doctor. However, at that time I was informed that due to the three-month w
On 05.08.2025 in Diyarbakır, I had a material damage accident with my Fiat Egea, license plate 06 CLJ 975. The other par...ty was found 100% at fault, and their insurance is with Axa Insurance. Since that day, my car has been waiting in the repair shop for 16 days. Although I was told every day that an
About two weeks ago, we applied under our Axa Insurance health policy (policy no: 590365) for my mother’s gynecological ...surgery scheduled to take place at Istanbul Ataşehir Medicana Hospital. Throughout the application process, we never received a clear or timely response. At every stage, we had to
I have been paying for Axa Supplementary Health Insurance for 3 years, but when I finally needed it for a serious, life-...threatening condition, they rejected my claim. My doctor confirmed that one side of my nose is 90% blocked, causing shortness of breath and constant fatigue, which could lead to he
I am currently using Axa’s complementary health insurance. In 2024, I was able to benefit from both the check-up and den...tal packages on the same day. In 2025, I wanted to schedule these services again for the same day. When I called, they told me they would arrange the appointments. A week later, I
A company that rejects analysis fees requested by a department I have never even visited in my life, using a fabricated ...excuse called a "pre-policy diagnosis," and ends up victimizing people. I had high expectations when I signed up, believing their coverage would offer peace of mind, but instead I
I was involved in a traffic accident that caused injuries, including fractures to my wrists, spine, and face. Despite mo...re than a year having passed, Axa Insurance has still not paid the compensation. We initially agreed on an amount, they asked for my signature, and I sent it—but now they’re not ev
"My issue was resolved. I had to put in a bit of extra effort, but it was sorted out. Thank you."
Hello, I received an offer from AXA on 03/03/2025 with a validity date of 14/04/2025 to renew my daughter's health insur...ance, which will expire on 15/03/2025. On 07/03/2025, I objected when the agency inadvertently made a single withdrawal from my credit card when it should have made the collection
I bought Axa car insurance, and I had a crash one month ago. When I called customer service, they did not help me at all.... I initially thought the problem was only with customer service, but I have been waiting for the expert report for about a month now. I spoke with the car service, and they said t
I have home insurance from Axa Insurance and I am dealing with a water leakage issue affecting the downstairs area. Alth...ough the issue was under control for a week, Axa Insurance did not provide support, claiming there was no problem. An expert was sent, a report was promised, and intervention was m
I have had Axa Complementary Insurance for 2 years, and this year would have been my third. However, my premium, which w...as ₺15,709 last year, has shockingly increased to ₺55,955 this year, a staggering 260% rise. I find this to be an unfair and inexplicable profit-driven hike. Over the past year, li
