5
Resolved

AXA Insurance Lifetime Renewal Guarantee Didn't Work as Promised

Sinan
AXA
December 6, 2023 12:38 PM88
Sinan's Thank You Message
“Thank you.”

I just found out that my coverage with AXA insurance, which I've had for three years, ended on 04.12.2023. I attempted to contact someone at 8:30 PM on the final day, but was unable to do so. My lifetime renewal guarantee has been nullified, they said. Please reinstate it at my request. why did I learn about the expiration on the last day; I'm hoping we can fix this quickly, it's not on me. They should have told me earlier, I would renew it then but how can I solve everything in a day? 

AXA
December 6, 2023 2:29 PM (1 hour after complaint)

The complaint reflected through your site by Mr. K. has been taken into consideration by our Company. Further information on the matter will be provided. Best regards, AXA SİGORTA A.Ş. Customer Complaint Management

AXA
December 8, 2023 2:30 PM

We would like to inform you that the renewal process has been completed with a Lifetime Renewal Guarantee for the application directed to your site. Best regards, AXA SİGORTA A.Ş. Customer Complaint Management

Sinan
December 8, 2023 2:32 PM

Thank you.

Sinan
December 8, 2023 10:05 PM

Thank u

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