AXA Gave Me Separate Appointments for Check Up and Dental

Gökhan
July 03, 11:57 am
20

I am currently using Axa’s complementary health insurance. In 2024, I was able to benefit from both the check-up and dental packages on the same day. In 2025, I wanted to schedule these services again for the same day. When I called, they told me they would arrange the appointments. A week later, I received a message and saw that the appointment dates were different. When I called again, I was told that this was how the appointments were scheduled. It’s disappointing that a large company like Axa is causing problems with appointment coordination. This is my second year with their insurance, but I’m considering switching to Allianz next year.

July 09, 11:35 am (5 days after complaint)

We would like to inform you that regarding the complaint reflected through your website by Mr. K., contact has been made and information has been provided. Kind regards, AXA SİGORTA A.Ş. Customer Complaint Management

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