On 8.11.2023, I had a traffic accident in which the other part was 3/4 at fault. My damage file numbered 20230300338834 was opened on 21.11.2023. When I bought my car from Groupama insurance (Currently Axa), I had a new vehicle special condition. There is a clause that if my invoice amount exceeds 60% in the first year, my vehicle will be considered as a total damage and will be written off. The expert report was forwarded to Axa Sigorta in November. When I contacted the service, I was informed that the repair cost, excluding labor, was over 600 thousand TL (which is over 60% of my invoice), and that the parts prices had increased in December and the repair cost had increased even more. As the process took longer, my vehicle's insurance period expired and I had to re-insure the vehicle I was not using. If my Pert transactions are not completed within this month, I will probably have to pay MTV (TAX) next month. Additionally, new vehicle prices also increased in December. It will rise again in January. New vehicle special condition etc. We have also experienced that clauses are included in policies with the sole purpose of inflating the policy price and collecting high fees from us. I definitely do not plan to get insurance and car insurance from Axa insurance for my next vehicles. Even though I called Axa Insurance many times throughout the process and left a record, I did not receive any response
On 18.11.2023, I was involved in a traffic accident where the other party was found to be at fault by 3/4. My damage file with the number 20230300338834 was opened on 21.11.2023. Despite leaving multiple records with customer service, my process has not been concluded, and no information has been provided despite promises of updates. On 26.12.2023, a total loss offer was made for my brand-new car, but the proposed amount was far below my expectations, not even enough to buy heavily damaged second-hand equivalents. After objecting to the price on 28.12.2023, I was told it would be reconsidered, but my request was deemed unsuitable on 02.01.2024. When I requested the repair of my car on 04.01.2024, I was informed that a new price was being requested from the service for repair supported by a total loss. I learned through different channels on 08.01.2024 that the total loss processes were restarted because Axa Insurance did not approve the discount rate for the total loss-supported repair. I suspect that after being kept waiting for a few more weeks, they will come back with another unacceptable offer. As of today, I have been without a car for 53 days. I was only able to use a replacement car (which smelled heavily of smoke and was of a lower class) for 7 days. Outside of these dates, I have met my transportation needs by using taxis. During this process, as the insurance period of the car expired, I had to renew the insurance and pay the Motor Vehicle Tax for a car I am not using. Meanwhile, the prices of new cars and repair costs have increased twice. I do not know how much longer I will be victimized. When purchasing a new car, the dealer required that the comprehensive and insurance policies be taken out through them. I used to get it done through Türk Telekom. Since I could not get sufficient information from my policy officer, I sought information from Türk Telekom to benefit from their experience and understand the process. Initially, they assured me that as an Axa customer, the process would be resolved quickly and that Axa does not victimize its customers. They witnessed my victimization throughout the process. I told them not to get quotes from Axa again while working with them. From this experience, I learned that when we get comprehensive and insurance from Axa, we are psychologically buying security services until we have an accident. The moment I had an accident, even though the fault was with the other party, I faced the reality that I was essentially uninsured. They invalidate the special clause for new cars by saying the repair cost should be 60%, but it remained at 58.5%. They do not consider the damages that will arise in the engine compartment because the car is damaged from the front. I am forced to seek my rights through legal means.
As a customer of Groupama Insurance, I purchased the 'Comprehensive Super Car Insurance Policy' for my vehicle with license plate 06 f***91 through agency number 182027 on February 23, 2023. Later, on September 06, 2023, due to a vehicle change, I obtained endorsement number 79269/1 for my new vehic...
I got into a car accident on December 4, 2024, and the other person was completely to blame. However, their insurance company, Axa Insurance, declined to cover the repairs for my vehicle. The recommended Çakır appraisal company advised, "Take care of the car repairs on your own, keep track of all ex...
On 05.08.2025 in Diyarbakır, I had a material damage accident with my Fiat Egea, license plate 06 CLJ 975. The other party was found 100% at fault, and their insurance is with Axa Insurance. Since that day, my car has been waiting in the repair shop for 16 days. Although I was told every day that an...
I have learned that the damage assessment process has been completed, and my vehicle has been considered heavily damaged. Upon my first objection letter, it was increased to 730,000.00 TL. However, there has been no response to the unfairness in the increase of the market value in my first (just 5.0...
Hello, I am the owner of the vehicle with license plate 25 L* 075, Yalçın G****. On December 1, 2023, my parked car was hit by a customer of Axa Insurance, resulting in an accident for which they were found 100% at fault. Claim file number 11340362 was opened. I sent my Diminished Value Claim and No...
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