5
İrfan is very satisfied with the result
Resolved

Axa Insurance Claim Ignored - No Response, No Resolution

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İrfan
March 27, 2024 10:19 am
50

Why did Axa acquire Groupama if they have no intention of following up on matters? I filed a claim with Groupama Insurance on February 11th, but I am still waiting for a resolution. I'm unable to get in touch with anyone, as nobody is responding and there's nobody available to have a conversation with. If this keeps up, I won't be insuring anything with these companies in the future. If this situation continues for an extended period, I will terminate the agreement and pursue legal measures.

March 27, 2024 11:06 am (47 minutes after complaint)

The complaint reflected through your website by Mr. Ş. has been taken into consideration by our Company. Further information on the matter will be provided. Best regards, AXA SİGORTA A.Ş. Customer Complaint Management

İrfan
İrfan
March 27, 2024 11:27 am

I hope the response is not automated. The compensation receipt has arrived; I will convey my thanks once the payment is received...

March 27, 2024 11:45 am

The complaint reflected through your site by Mr. Ş. has been taken into consideration by our Company. Additional information regarding the matter has been provided via email. Sincerely, AXA SİGORTA A.Ş. Customer Complaint Management

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