AXA Stole ₺3,000 From Me for Unwanted Insurance!
Without my knowledge or consent, Axa charged ₺3,000 to my credit card for insurance that I did not request or want.
Here's what happened:
A Denizbank employee convinced me to apply for a credit card, saying that I could always choose not to use it.
After the credit card was approved, I noticed that ₺3,000 had been charged to my account.
Upon further investigation, I discovered that Axa had charged me for a credit card and phone insurance policy.
I was shocked and angry that this had happened without my knowledge or consent.
I have tried to contact Axa to resolve this issue, but I have been unable to get through to anyone.
I am requesting that Axa:
Immediately cancel the insurance policy and refund the ₺3,000 charge to my credit card.
Provide me with an explanation of how this unauthorized charge occurred.
Take steps to ensure that this does not happen to other customers in the future.
My policy number is 471618426 and my phone number is 553 *******55.
I look forward to a prompt and satisfactory resolution to this matter.
The complaint reflected through your website by Mr. E. has been taken into consideration by our Company. Further information regarding the matter will be provided. Best regards, AXA SİGORTA A.Ş. Customer Complaint Management
It has been observed that a policy was issued through the bank in relation to the application directed to your site, and the matter has been shared with the bank. The bank has informed us that the relevant policy has been canceled from the beginning and the refunds have been credited to the credit card used for the transaction. We present this information for your attention. Sincerely, AXA SİGORTA A.Ş. Customer Complaint Management
