I placed two separate orders (Order No: S010283628 and S010283628) at your Mall of Istanbul branch on April 27, 2025. Although I was initially informed that the estimated delivery date would be May 5, 2025, as of today (May 21, 2025), I continue to receive SMS notifications stating that my orders are still under production. This has resulted in a significant delay and inconvenience. It is unacceptable that the delivery has not been fulfilled even after more than three weeks. Moreover, the absence of clear and accurate updates regarding the status of my products reflects poorly on your customer service. I have already made a prepayment of ₺7,821.40 and am expected to pay the remaining ₺31,285.60 upon delivery. Given the substantial value of this purchase, I expected a more reliable and transparent service. The current uncertainty is seriously undermining my confidence in your brand. I kindly request immediate action on this matter and a clear, definitive update on the production and delivery timeline. I also expect an official explanation for the delay. If this issue is not resolved promptly, I will be forced to pursue legal action and submit a complaint to the Consumer Arbitration Board.
I placed an order worth ₺27,716 on October 7, 2024, and received it on October 10, 2024. The next day, I returned the items via the designated shipping company. One item was missing from my order, and after months of struggling, they finally refunded that item. However, it is now February 10, 2025,...
On October 12, 2025, I placed an order for seven brake pad sprays from the Beymark Yapı store on Trendyol (Order No: 10590751745). Despite several days passing since my purchase, my products have still not been shipped. I previously experienced a similar delay, and my order was canceled by customer ...
Despite filing two complaints, I still haven't received any results! One of the packages from our Zara order was supposed to arrive between January 21-24, 2025, with tracking number 23586268865900100036. However, the package is still shown as being at your Bayrampaşa distribution branch. What is the...
Dear Sir/Madam, I placed an order numbered 54329055338 on September 7, 2025, through the Zara Turkey website. Despite the promised delivery date of no later than September 10, 2025, as of today (October 6, 2025), the order has still not been delivered. I also paid an additional ₺218 for the “express...
I ordered a television from Samsung Shop on March 31, 2025. They kept me waiting until April 18 and finally said that there was no stock in our warehouse on April 18, 2025, we will cancel your order and refund your money. Today is May 02, 2025 and 14 days have passed but my money has not been return...
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