I bought a pair of Burberry sunglasses from Atasun Optik on January 17th. By April, I noticed numerous scratches on the frame, even though I had worn the sunglasses no more than twice. I requested a replacement, repair, or refund, and Atasun Optik sent the product for inspection on April 11th. The inspection was completed, but the result was negative. Despite the product still being under warranty and the issue clearly stemming from a quality defect, they claimed the damage was my fault. This is unacceptable. It’s disappointing that they refuse to take responsibility and instead blame me. I paid a significant amount for Burberry sunglasses, and scratches appearing in such a short period are certainly not my fault.
A few months ago, I purchased a pair of Ray-Ban RB4171 sunglasses, and I recently noticed fine, hairline scratches on the left lens. It doesn't look like they were caused by a hard impact or a sharp object, but rather as if the lens brushed against something lightly and scratched right away. If it h...
I purchased a Ray-Ban RB4147 model pair of glasses from Atasun Optik. Within at most one month of purchase, two separate spots on the frame became dull, and this issue has become a constant problem that does not go away. I was informed that my glasses had a 2-year warranty. To resolve the issue, I r...
On the evening of May 23, 2025, I bought a pair of Ray-Ban sunglasses from the Atasun Optik store at Osmaniye Park 328. The product was quickly handed to me after being pulled from a stack without proper inspection. When I got home, I noticed damage on the sunglasses. The next day, I returned to the...
I purchased a Ray-Ban sunglasses from Atasun Optik on December 17, 2023. Recently, I noticed wear on the front left edge of the glasses, which occurred spontaneously. I reported this issue to the company on July 25, 2024. In their response, they stated that my return was denied due to contact with s...
Cracks occurred in the frames of my Rayban brand 4171 erika model glasses, which I bought from Elazığ Elysium AVM Atasun Optik on 06-01.2024, after only six months of use. It is incredibly surprising that I bought the glasses in the winter season and that there is such a deformation as a result of m...
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