On June 22, 2025, I purchased an optical frame from the Atasun Optik store at Sur Yapı AVM. Without ever using the product, I noticed that the frame was oxidized and stained when I took it to an optician to have the lenses fitted. I immediately reported the issue to Atasun Optik, and the product was sent for inspection. However, the result of the inspection was negative, and the report stated that a chemical substance had been detected on the product. It is absolutely clear that I have never used the product, nor has it come into contact with any chemical substance. Considering Atasun Optik’s commitment to customer satisfaction and the brand’s reputation, I strongly believe this result is unfair. I am requesting a one-to-one replacement of the product; if that is not possible, I would like to exchange it for a different product of equal value. I ask that my grievance be resolved and the inspection report be re-evaluated. My inspection code is: INC1171177.
Hello, On May 15, 2025, I purchased two boxes of lenses and contact lens solution from the Sakarya Çark Caddesi branch of Atasun Optik. Each box contained six lenses, meaning I purchased a total of 12 lenses. However, within a short time, the center of eight lenses became scratched and torn, renderi...
On February 20, 2024, following an eye examination, I was issued a prescription for eyeglasses with prescription number 98848752. On February 28, 2024, I had my glasses (lenses and frame) made and delivered by Atasun Optik located in Polatlı Kartaltepe AVM. As seen in the attached images, some deter...
On the evening of May 23, 2025, I bought a pair of Ray-Ban sunglasses from the Atasun Optik store at Osmaniye Park 328. The product was quickly handed to me after being pulled from a stack without proper inspection. When I got home, I noticed damage on the sunglasses. The next day, I returned to the...
Hello, I noticed that the paint on the product I bought from the Atasun Optik Kale Center branch on April 13 was faded. Even though I reported my complaint to Atasun Optik, the glasses were returned for examination. As a result of the examination, the product was returned without replacement due to ...
I purchased a Ray-Ban sunglasses from Atasun Optik on December 17, 2023. Recently, I noticed wear on the front left edge of the glasses, which occurred spontaneously. I reported this issue to the company on July 25, 2024. In their response, they stated that my return was denied due to contact with s...
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