I contacted Atasun Optik that sent the wrong product and requested a replacement, along with submitting a return request. They told me the issue had been noted and was being processed, but instead, they issued a direct refund. Now the product I originally wanted is out of stock. I've been waiting for over two weeks—first for the delivery, then dealing with the wrong item, and finally trying to get the correct one—yet despite all my efforts, I couldn’t receive the sunglasses I wanted due to the store’s mistake. This entire experience has caused me significant inconvenience, and no real effort was made to offer a proper solution.
On the evening of May 23, 2025, I bought a pair of Ray-Ban sunglasses from the Atasun Optik store at Osmaniye Park 328. The product was quickly handed to me after being pulled from a stack without proper inspection. When I got home, I noticed damage on the sunglasses. The next day, I returned to the...
I experienced repeated service failures at the Atasun Optik store in Antares Mall, directly affecting my rights as a consumer. Although I was told my prescription glasses would be ready in 5 days, the store did not check incoming shipments on time, leaving my orders waiting in the store for days wit...
I purchased a Ray-Ban RB4147 model pair of glasses from Atasun Optik. Within at most one month of purchase, two separate spots on the frame became dull, and this issue has become a constant problem that does not go away. I was informed that my glasses had a 2-year warranty. To resolve the issue, I r...
I bought a pair of sunglasses from the 'Atasun Optik' online website and paid ₺4,784 for them. The cargo package was delivered to me, but when I opened it, the sunglasses were missing. Unfortunately, I didn’t record a video while opening the package. I reported the issue to the company, but they ref...
I used to rely on Atasun Optik in Kahramanmaraş for my eyeglass needs. After moving to Istanbul, I visited the Atasun branch in Emaar for new glasses, but none of the employees seemed interested in helping, as they were all focused on selling sunglasses. Frustrated, I left and later contacted Atasun...
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