On July 12, 2025, I purchased Ray-Ban model rb2140 glasses from Atasun Optik. Only two weeks after buying the product, during my third use, small paint chips appeared on the temples and frame. On September 7, I sent the product for inspection, but it was rejected with the claim of user error, and no solution was offered. However, Atasun Optik customer service had clearly stated that the glasses were covered by a 2-year warranty. I paid ₺4,784 for these glasses, and despite being under warranty, I was left without support for this issue. I request a replacement for my product and expect my grievance to be resolved.
I purchased a Ray-Ban RB4147 model pair of glasses from Atasun Optik. Within at most one month of purchase, two separate spots on the frame became dull, and this issue has become a constant problem that does not go away. I was informed that my glasses had a 2-year warranty. To resolve the issue, I r...
My Ray-Ban RB2140 sunglasses developed issues within the first year, including a change in color tone on the temples and flexibility problems. I purchased the product from Atasun Optik, and since it is under a 2-year warranty, I sent it in for service twice and also contacted customer service (444 6...
I purchased my Ray-Ban 2140 model glasses from Atasun Optik. Within about the first year of use, both temples of the glasses began to stretch and lose color. Due to my profession as a municipal police officer, I work outdoors in the Osmaniye heat five days a week, morning and evening, and I must use...
After a period of two years, I noticed some white scratches on the upper part of the frame and the right and left edges of my Ray-Ban glasses with lenses that I purchased from Atasun Optik. In late April, I paid a visit to the Atasun Optik store located in Amasya AVM, where I made my purchase. I was...
I purchased a Ray-Ban sunglasses from Atasun Optik on December 17, 2023. Recently, I noticed wear on the front left edge of the glasses, which occurred spontaneously. I reported this issue to the company on July 25, 2024. In their response, they stated that my return was denied due to contact with s...
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