I purchased a Ray-Ban RB4147 model pair of glasses from Atasun Optik. Within at most one month of purchase, two separate spots on the frame became dull, and this issue has become a constant problem that does not go away. I was informed that my glasses had a 2-year warranty. To resolve the issue, I returned the product to the store. Four days later, I was contacted and told that the problem was due to user error, and no action was taken. However, despite using the product for a short time and with care, such a problem occurred, and it was not considered under warranty, which caused me inconvenience. I request either an exchange for an identical product of equal value or a refund. My related invoice number is A1Y2025000000217. I kindly ask for my grievance to be resolved.
My Ray-Ban RB2140 sunglasses developed issues within the first year, including a change in color tone on the temples and flexibility problems. I purchased the product from Atasun Optik, and since it is under a 2-year warranty, I sent it in for service twice and also contacted customer service (444 6...
On July 12, 2025, I purchased Ray-Ban model rb2140 glasses from Atasun Optik. Only two weeks after buying the product, during my third use, small paint chips appeared on the temples and frame. On September 7, I sent the product for inspection, but it was rejected with the claim of user error, and no...
A pair of Ray-Ban sunglasses I bought from Atasun have a noticeable flaw, and to be honest, the quality is below what I expect from Ray-Ban. Things can go wrong from time to time, and that's why excellent customer service is so important. Considering my past interactions with them, this is of utmost...
A few months ago, I purchased a pair of Ray-Ban RB4171 sunglasses, and I recently noticed fine, hairline scratches on the left lens. It doesn't look like they were caused by a hard impact or a sharp object, but rather as if the lens brushed against something lightly and scratched right away. If it h...
After a period of two years, I noticed some white scratches on the upper part of the frame and the right and left edges of my Ray-Ban glasses with lenses that I purchased from Atasun Optik. In late April, I paid a visit to the Atasun Optik store located in Amasya AVM, where I made my purchase. I was...
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