I experienced repeated service failures at the Atasun Optik store in Antares Mall, directly affecting my rights as a consumer. Although I was told my prescription glasses would be ready in 5 days, the store did not check incoming shipments on time, leaving my orders waiting in the store for days without any notification. During the exchange process, the same negligence occurred: no receipt was provided, my order was entered into the system 2 days late, and the product again remained idle in the store. Customer service provided only generic responses with no real follow-up. This lack of transparency, delayed processing, and failure to provide proper documentation are unacceptable and fall short of basic consumer protection standards. I request immediate corrective action and measures to prevent similar issues for other customers.
I contacted Atasun Optik that sent the wrong product and requested a replacement, along with submitting a return request. They told me the issue had been noted and was being processed, but instead, they issued a direct refund. Now the product I originally wanted is out of stock. I've been waiting fo...
I am quite unsatisfied with Atasun Optik's service at their İzmir/Hatay location. My father ordered a pair of glasses on February 1st, and it is now February 13th, but he has yet to receive them. Despite claims of delivery within a week, the glasses have yet to arrive, and the lenses are even missin...
On the evening of May 23, 2025, I bought a pair of Ray-Ban sunglasses from the Atasun Optik store at Osmaniye Park 328. The product was quickly handed to me after being pulled from a stack without proper inspection. When I got home, I noticed damage on the sunglasses. The next day, I returned to the...
Based on my recent experiences, I invite anyone who is considering buying glasses from Atasun Optik to think again. Just because the brand is a big name doesn't mean it will have the same success in customer service or product quality. I noticed scratches on the lenses and defects in the frames of t...
In July 2023, I bought black Polaris sunglasses from the Atasun Optik Alsancak branch. Because my prescription is high, I ordered prescription lenses ...
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