I bought a pair of sunglasses from the 'Atasun Optik' online website and paid ₺4,784 for them. The cargo package was delivered to me, but when I opened it, the sunglasses were missing. Unfortunately, I didn’t record a video while opening the package. I reported the issue to the company, but they refused to acknowledge any fault. I trusted the company and chose to shop from their official website instead of other platforms like Trendyol or N11. If I had made the purchase through one of those websites, I likely would have received a refund. In this case, it feels like I gifted my money to Atasun Optik. I’m sharing my experience to inform others about the company’s unjust handling of such situations.
On the evening of May 23, 2025, I bought a pair of Ray-Ban sunglasses from the Atasun Optik store at Osmaniye Park 328. The product was quickly handed to me after being pulled from a stack without proper inspection. When I got home, I noticed damage on the sunglasses. The next day, I returned to the...
I contacted Atasun Optik that sent the wrong product and requested a replacement, along with submitting a return request. They told me the issue had been noted and was being processed, but instead, they issued a direct refund. Now the product I originally wanted is out of stock. I've been waiting fo...
I bought something on 07.21.2023 from desigualturkey.com. It cost ₺2,589, and with the shipping fees, it came out to ₺3,000. I was told that my order would be delivered within a month. I've got all the invoices and bank statements to back it up. About a month later, I ended up getting a small packag...
I bought 3 things from desiqualturkiye.com.tr on April 23, 2023. It cost me 2300 ₺ and the money was taken out of my account. Shortly after, I got an email containing the information for tracking my shipment. But when I got the package, I found out that the sunglasses inside were fake. The sender wa...
I bought a pair of Burberry sunglasses from Atasun Optik on January 17th. By April, I noticed numerous scratches on the frame, even though I had worn the sunglasses no more than twice. I requested a replacement, repair, or refund, and Atasun Optik sent the product for inspection on April 11th. The i...
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