I Got Defective Coated Lenses and Was Denied Warranty
On February 20, 2024, following an eye examination, I was issued a prescription for eyeglasses with prescription number 98848752. On February 28, 2024, I had my glasses (lenses and frame) made and delivered by Atasun Optik located in Polatlı Kartaltepe AVM. As seen in the attached images, some deterioration occurred on the lenses, which were said to have a special coating. On June 22, 2025, I reported this issue to the same store, and they stated they would send the lenses to the manufacturer for inspection. I handed the lenses over, and on July 6, 2025, I received a Warranty Rejection Form from Atasun Optik, which cited "exposure to heat treatment, high temperatures, or direct sunlight" as the reason for the lens damage. However, as indicated in the attached prescription, the lens specifications are clearly visible. I wear my glasses from the moment I get up until I go to bed, and I cannot manage daily tasks without them. If the lenses deteriorate simply from exposure to sunlight while being worn, then the quality of the lenses or their coating should be questioned. I was born in 1976 and have been wearing glasses for about 40 years, and I have never experienced anything like this before. According to the e-Government Medusa lens-frame entitlement section also attached, I will not be eligible for a new pair until February 28, 2026. I believe both the lenses and their coating should last at least two years. It seems I made two mistakes here: overestimating Atasun Optik and buying coated lenses for such a high price. The company does not stand behind its products, and I’ve had to file a complaint with the Consumer Arbitration Committee.
I couldn't upload the video of the other glass because there wasn't enough space. The other glass also has peeling like this.
Your customer service has conveyed how 'expert' your experts are. Atasun Optik has hired staff just to announce the rejection decision. We live in a country that's like a joke. My problem wasn't solved and now I'm left with the eyeglass lenses in my hands. Not only do I not forgive those involved, but I hope God gives you what you deserve. May you never prosper. I paid so much money and had the highest quality lenses installed, they said it refracts light this way, does somersaults that way—turns out you are the real tricksters, and we had no idea. For customers considering choosing Atasun Optik, I'm telling you: don't just think twice, don't even go near them.
Atasun Optik Customer Relations, are you there? Are you alive? Hello, is anyone there? You are like a joke, really. Will anyone get back to me? What a funny company. A company with unqualified staff.
The Consumer Arbitration Committee has made its decision. The decision was notified to me today. This was what should have happened in the first place. I wish Atasun Optik had made this decision themselves so that there would have been no need for so much victimization.
