Hello, since June 5th, our Arçelik 283720MB refrigerator has been giving an extra temperature warning and stopped cooling. We immediately contacted the service, and they said a card replacement was necessary. We agreed and were asked for an extra fee, then ordered the card. They initially promised to come on June 8th to replace the card, but later said they couldn't come due to stock issues. They didn't provide any specific date, leaving us stranded. It's unacceptable for a big brand like Arçelik to provide such service. Everything in our fridge spoiled, and unfortunately, we can't use it at home right now. Arçelik fell short of our expectations and left us disappointed. Poor service like this is something we never expected from a company like Arçelik. We demand the part to arrive soonest and the issue to be resolved.
We purchased a refrigerator from an Arçelik dealer, but it wasn't cooling properly. When the technician came to inspect it, they said the refrigerant gas level was low, which was causing the cooling issue. They promised to replace the unit, and we agreed to wait for the new one. Two days passed, an...
We purchased the Arçelik refrigerator with the code 278550 from the store 35 days ago after our previous Arçelik refrigerator broke down. Since we were without a refrigerator, we wanted it delivered as soon as possible. However, due to a lack of staff in the service team, it took an entire week to f...
I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has n...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
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