The product I purchased on AliExpress went missing during shipment, how can I solve lost order issue?

I ordered a Tyeso stainless steel thermal water bottle with a case from AliExpress (Order No: 1116463798283312). The package was delivered to my address in Soma, Manisa. As soon as I opened the parcel, I noticed that the belt strap of the case was missing. The case was already fitted onto the bottle...

On September 13, 2025, I purchased a 9558004470 Left S Model Left-Hand Rehabilitation Robot from the Jbmbhc Dropship Store on AliExpress (Order No: 1115892949607466) and paid $57. The order was confirmed, and the payment was successfully processed. However, the product never arrived. The tracking nu...

I purchased an automatic bird trap cage on AliExpress with order number 1115094747863514. I placed the order 45 days ago, but the product has never been delivered to me. I paid a total of $51.38, including both the product price and shipping costs. Since the item was not delivered, I contacted PTT ...

On July 25, 2025, I placed an order on AliExpress through the Shop1103307936 store for a smartwatch (Order No: 1114631699443877). The total cost was $57.62, which I paid in full at the time of purchase. It has now been over one month, and my order has still not been delivered. The tracking informat...

I ordered a tent from AliExpress during a major sale, hoping to get a good deal. But after placing the order, the seller removed all products from their page and stopped responding entirely. That was the first red flag. When I checked the shipping details, I noticed that the listed package weight d...

When I checked my AliExpress app, it claimed that my package was successfully delivered. However, when I contacted the courier, they told me that the package never even arrived at the post office. Naturally, I tried to dispute this, but AliExpress only responds in English, and even when I tried usi...

AliExpress claims my package was delivered, but it's been 35 days, and I haven't received anything! I've been waiting patiently, yet now I'm told it was supposedly delivered—this is completely unacceptable. I’ve noticed many similar complaints online, which means AliExpress clearly has a widespread ...

I ordered an air intake pipe for my vehicle from AliExpress (Order No. 1110491123723466), but the product never arrived. There has been no update, no contact, and no explanation regarding my order. When I tried to reach customer service, I was only met with an automated system, making it impossible...

I am really annoyed! After ordering on January 24, 2025, the monitoring system shows that my package arrived at the incorrect address in Istanbul under my own tracking number! Though I never got it, the item labeled "delivered" is exactly what I requested. Worse, I cannot even ask for a refund as t...

I'm rather annoyed! According to my AliExpress order status, "delivery," yet PTT Cargo tells me the tracking number is wrong when I check with them. The package never showed up; I have no idea where it might have come from. All AliExpress says when I get help is "We shipped it, contact your local c...

I ordered a product from AliExpress, and it was delivered to the wrong address. My shipping address is in Tekirdağ, but the package was marked as delivered in Istanbul. However, I never received it! I have been trying to contact AliExpress and the shipping company, but there is no one to assist me. ...

On the 8th of this month, I ordered a cordless pressure washer from AliExpress, but it has yet to arrive. Using the tracking number, I discovered an issue with the shipping. Despite providing my correct address in Antalya, the package was sent to Ankara under a completely different name. I even con...

I ordered a laptop from Aliexpress, but the product's barcode was linked to another person. As a result, the package was delivered to the wrong address. The seller has not responded to any of my messages, leaving me without any resolution. I regret purchasing from Aliexpress due to this lack of acc...

I recently ordered a product from AliExpress, and I was informed it was shipped the day after I placed the order. However, before the package arrived, I mistakenly clicked on the "Confirm Receipt" option, which marked the order as complete. Now, I’m unsure if the package will still be delivered, as ...

I placed an order on Aliexpress, but it was marked as delivered even though I never received it. I contacted the seller, and their response was unhelpful. When I followed up with PTT, they also claimed it was delivered, but the name, surname, and address listed were completely different from mine. ...

Aliexpress delivered my package to the wrong house. They sent me a photo, and it clearly shows the wrong door. I was home all day and all week, and nobody knocked on my door. I want my package. I provided the correct address and correct postcode, yet I still have not received it. I would like to kno...

I placed an order on AliExpress using my correct address, yet my package was sent to another city, Mersin, and to a different recipient. The order details clearly show my name, address, and phone number, but PTT claims the recipient is someone else entirely. I contacted the seller, but they have no...

I am requesting an update on my Aliexpress order with the number 1107371980770630. I have been trying to get information about the status of my order, but I’m not receiving any updates. I ordered a school bag, but when I enter the tracking barcode, it says the barcode number is invalid. I am unable...

I have received an email to say my parcel has been delivered but not received my parcel. I've not had any notes posted to say where my parcel is and my neighbours have said they do not have any parcels for me either. Could someone please tell me where my parcel has been delivered to because it has n...

I ordered a product from Aliexpress, but it never arrived. Despite this, the system shows the item as delivered, which is completely false. I can’t track the package, and I have no idea which shipping company is handling it or where it might be. Reaching customer service has been nearly impossible, ...

It's been months since I placed an order on AliExpress, but it still hasn't shown up. When I attempt to track it, it seems to have vanished from the system. Tracking number: 1103226877289876. Who should we reach out to regarding this? We're having trouble getting in touch with anyone. Hey, if we're ...

I ordered a product from AliExpress, and the tracking information has been stuck at the 'long-distance transit center' for several days. Despite this, there has been no update or information about the courier company responsible for the delivery in the past 20 days. I have not received any messages ...