AliExpress Support Not Responding — How to Resolve Missing Product Issues

Hayat
Aliexpress
October 28, 2025 2:59 PM91

I ordered a Tyeso stainless steel thermal water bottle with a case from AliExpress (Order No: 1116463798283312). The package was delivered to my address in Soma, Manisa. As soon as I opened the parcel, I noticed that the belt strap of the case was missing. The case was already fitted onto the bottle, but the strap was not included in the package.

I was unable to reach AliExpress customer service, so I’m seeking assistance here. This is my first purchase on the platform, and I didn’t expect to encounter such an issue. I request that the missing belt strap be sent to me as soon as possible.

I kindly ask for your help in resolving this matter quickly.

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