On September 13, 2025, I purchased a 9558004470 Left S Model Left-Hand Rehabilitation Robot from the Jbmbhc Dropship Store on AliExpress (Order No: 1115892949607466) and paid $57. The order was confirmed, and the payment was successfully processed. However, the product never arrived. The tracking number (9558004470) provided shows no movement or shipping activity, and there is no evidence that the item was ever shipped.
AliExpress later marked the order as delivered, but no shipping company information or recipient details were provided. I contacted both the seller and AliExpress multiple times, and each time I was told the issue was being “investigated,” yet no solution was provided for 25 days. Eventually, I was told that I needed to prove I didn’t receive the item, even though it should be the seller’s responsibility to prove shipment. The product never reached me, and I have been left completely without support.
In the past, I had a similar issue, but AliExpress refunded me promptly. This time, however, I have neither received the product nor the refund for my payment. I request that the full amount of $57 I paid be refunded to my account immediately.
On July 25, 2025, I placed an order on AliExpress through the Shop1103307936 store for a smartwatch (Order No: 1114631699443877). The total cost was $57.62, which I paid in full at the time of purchase. It has now been over one month, and my order has still not been delivered. The tracking informat...
I purchased an automatic bird trap cage on AliExpress with order number 1115094747863514. I placed the order 45 days ago, but the product has never been delivered to me. I paid a total of $51.38, including both the product price and shipping costs. Since the item was not delivered, I contacted PTT ...
On October 20, 2025, I purchased a product titled “Watch Timegrapher Testing Device – Mechanical Watch Calibration and Detection Tool for Watchmakers, Compatible with PC and Mobile” on AliExpress under order number 911737188, paying a total of $29. However, my order was accidentally closed, and ther...
I ordered a 4x4 remote-controlled RC car from AliExpress on January 20, 2025. After waiting patiently for 35 days, I checked the app on February 25 and saw that the item was marked as “delivered.” But nothing ever arrived at my address. I immediately contacted customer support and opened a dispute....
I placed an order on AliExpress (ID: 3045010656308625) on November 19, which was supposed to be delivered by November 29. They stated that a refund option would be available if the delivery didn’t occur. On November 27, I was informed the item was shipped with the tracking number 0034043462504911328...
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