Because Agoda didn't confirm my reservation immediately, I accidentally booked the same hotel, for the same dates, three separate times! Each time, I thought the previous booking hadn’t gone through, so I kept trying. Now, unbelievably, Agoda refuses to refund any of these bookings—even though I canceled them immediately. It's outrageous that Agoda’s system failure forces customers into multiple bookings, yet they offer no refunds or proper support to correct their mistake.
This has been a terrible customer experience—charging me multiple times for the exact same booking date, same hotel, and same person! Agoda, stop this nonsense immediately and refund my money. Fix your broken reservation system and stop punishing customers for your own technical issues. I demand immediate action and my ₺ back!
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
I booked a stay at Duck Hotel through Agoda for February 21-22. During payment, I encountered an error message stating that the payment did not go through. Since the transaction was unsuccessful, I used a different credit card to rebook the room and successfully completed the reservation. However, w...
I booked a hotel reservation through their app, but due to issues with the hotel itself, we were told we couldn't stay there. So, I immediately submitted a cancellation request and booked a different hotel for the same dates. The problem is, when I tried to cancel one of the two overlapping reserva...
I made a single hotel reservation through Agoda, and the stay has not yet occurred. However, when I checked my account today, I noticed that the same amount was charged again without my knowledge or consent. This duplicate charge is highly frustrating and completely unacceptable. I did not authoriz...
On May 15 around 1:30 AM, I booked a room through Agoda for one night. Just 10 minutes later, I arrived at the hotel, only to be told that no rooms were available and that check-in wouldn't be possible until 12 PM. I was shocked—they had accepted my reservation and charged my account, yet had nothin...
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