About two months ago, I purchased a pair of boots for my daughter from the Deichmann store located in Van Shopping Mall. The product was never used, not even taken out of the box, and the receipt was in perfect condition with no signs of wear. However, because we lost the receipt, we were told at th...
I bought a pair of Minecraft children’s shoes from the Deichmann Fethiye Erasta store on 30.12.2025 for approximately 2,000 TL for my child. Only two days after purchase, the shoes were already torn, which clearly shows a serious quality problem and is extremely disappointing for a brand of this siz...
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"Regarding my complaint, Deichmann customer representative Ms. Burcu contacted me. Throughout the process, her solution‑focused approach, attentiveness, and sincerity resulted in a solution to my problem that was delivered quickly, faster than I expected, and truly satisfied me. Ms. Burcu listened carefully to the issue, guided the process in an understandable way for me, and made me feel that my feedback was taken into account; this was very valuable to me. I clearly felt the importance placed on customer satisfaction during this process. Her attention and approach positively influenced my perception of the Deichmann brand and helped me regain confidence in the brand. I would like to state that I am satisfied with the solution and the attention provided, and therefore I am happy to withdraw my complaint."
Despite only using the Puma shoes I bought from the Deichmann store for about 4 months in total, they suffered serious tearing and deformation. A shoe that should be sturdy and durable became practically unusable in three to four months. The fabric parts on the front outer surface completely tore, t...
I purchased a pair of women’s boots from the Deichmann store at Ankara Kızılay AVM in October. During the purchase, the staff did not clearly explain the actual level of water resistance of the boots. I was told that after an additional paid coloring/processing service, the boots would definitely no...
On September 30, 2025, I purchased a pair of children’s shoes for ₺2,000 from Deichmann for my child. At the time of purchase, I was told that the product came with a six-month warranty. However, my child was only able to use the shoes for 20 days before cracks and splits appeared on the soles. Ther...
On March 29, 2025, I purchased a pair of Adidas Grand Court sneakers from the Deichmann store in İnegöl AVM, paying ₺2,600. However, the heel area of the shoes wore out very quickly. I had owned the same model before and used it for nearly two years without any issues, so I believe this problem is d...
On September 26, I placed an order through Deichmann’s official website for a pair of boots (order number 770001039) and paid ₺2,069. However, my order has not been shipped for eight days. On the fifth day, I requested to cancel the order, but even after three more days, no cancellation has been pro...
In September 2025, I purchased a pair of classic shoes for my child from the Deichmann store at Ceylan Karavil Mall in Diyarbakır. We bought the shoes because we liked them, but from the very first day, a white, chalk-like chemical residue started forming continuously along the middle of the upper s...
On April 17, 2025, we purchased FILA 1833-3007 sneakers from the Deichmann Viaport Kurtköy store. My 9-year-old son used them at school during his 4th grade year, and he wore them for a total of no more than 20 days. However, the shoes were severely damaged and fell apart within a month. On May 18, ...
I recently noticed that the cream-colored shoes I purchased from Deichmann developed black streaks on the inside due to the black strip along the inner sole. These marks have caused significant discomfort in terms of both appearance and usability. I submitted the product to your team for inspection ...
"I only thank the customer representative. I have nothing to say to the company that sells defective goods for the money paid in their stores, or to the cashier and store manager who don't know how to treat customers."
The men's and children's shoes I bought from Deichmann came apart at the glue seams after just one wear. One detached from the sole, and the other fro...
I bought a pair of shoes from Deichmann a week ago and wore them only once, but the lace hooks on the left shoe broke. When I called today, they told me the shoes needed to be inspected by an expert, which would take approximately 5 days. The lady I spoke with was very polite. However, the problem i...
"I would have been more satisfied if the store had solved the issue and I didn't have to resort to this channel."
I purchased a pair of Nike shoes for ₺3,750 from Deichmann at Mersin Forum, but every time they touch the ground, they make an annoying "vijk vijk" sound. I returned the shoes to Deichmann's Erdemli Novapark store for inspection, but they claimed there was no manufacturing defect. Despite requesting...
We bought a pair of Memphis One shoes from the Deichmann store in Diyarbakır. After less than four months, the soles showed significant collapses and deformations. Since the shoes were still under warranty, we returned them to the store for examination. However, they claimed that the damage was due ...
I purchased a pair of FİLA brand sneakers from the Deichmann store at Ankara Gordion on September 12th, 2024. Within just 25 days, the inner upper fabric of the sneakers tore off. Despite contacting Deichmann about this defect, I received no positive response. The product was inspected multiple time...
I bought a pair of shoes from Deichmann on 12.03, hoping they would be a trustworthy and long-lasting choice. Unfortunately, after only 4 months of regular use, I started experiencing major problems with the shoes. There were signs of wear and tear, with noticeable discoloration on the upper part. I...
"Thank you"
On April 28, 2024, I purchased a pair of Nike trainers for 2500 from the Deichmann store at Ankara Forum AVM for my son. Just under a month later, the mesh portion of the shoes ripped. We were quite fond of these shoes, and their rapid deterioration has left us feeling quite let down. I kindly reque...
At the beginning of winter, I bought a pair of boots from Deichmann, but the stitching on one heel came undone. The company claimed after inspection that it wasn’t a manufacturing defect. If they don’t consider a seam coming apart within a year as covered by warranty, it implies they sell products w...
