I accidentally (or possibly due to a system glitch) made two identical bookings for the same hotel on Agoda, both for the same dates and same room type. When I realized the issue, I immediately contacted the hotel directly. They were understanding and said they would refund half the payment as a goodwill gesture. However, when I reached out to Agoda, they completely distanced themselves from the situation and told me to deal with the hotel directly.
This is unacceptable. Agoda facilitated the booking and took the payment, so they should be responsible for helping resolve the issue. Instead, they leave their customers entirely at the mercy of the hotel. There’s no direct support line, no efficient resolution, and no accountability.
I expect Agoda to stand behind their service, take ownership of the issue, and assist with getting a full or at least a fair partial refund. As a customer, I shouldn’t have to chase down a hotel abroad due to a platform error or booking duplication. Agoda must support their users and stop passing the responsibility to third parties.
I made a hotel reservation through Agoda, but I later needed to make some changes to the booking details. Unfortunately, the system did not allow me to make any modifications, and while trying to navigate the platform, I accidentally initiated the cancellation process. Now, I’m stuck in a situation ...
I booked a hotel through Agoda, carefully selecting the correct bed type during the reservation process. However, after completing the booking, I noticed that the bed type listed was wrong. I immediately contacted the hotel to correct it, but they told me the reservation details came directly from A...
We made a reservation for the wrong hotel with the same name on Agoda. We realized our mistake within seconds and canceled because we had accidentally booked two different hotels for the same date. We contacted the hotel, and they were understanding—they canceled the reservation and processed the re...
I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...
On April 25, I made a hotel reservation in Prague through Agoda for 1 room, 2 people. I received confirmation from both my bank and Agoda—everything seemed fine. But when I checked the Agoda app, I noticed that two separate bookings were created: ID532809007 and ID532809703—even though I had only ma...
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