Agoda Charged Twice for Unwanted Hotel Room!
I accidentally made two duplicate reservations for the same hotel room on April 2, 2024, due to an outdated email address on my Agoda mobile app. Before I could correct the mistake, Agoda charged my credit card twice for the two bookings, even though they were both unconfirmed. I contacted the hotel and they told me that I need to resolve the issue with Agoda.
I am very disappointed with Agoda's customer service. I have been trying to get a refund for the unwanted reservation for over a week, but they have been refusing to give me one. They keep telling me that the hotel needs to cancel the reservation, but the hotel has already told me that Agoda needs to cancel it.
I am now stuck with two unwanted reservations and I am worried about losing my money.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and reply to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email. ^ Ethan
Hi s***, We apologize for the unpleasant experience. Kindly provide your Agoda Booking ID, request, full name, email address, and phone number. We will look into the issue for you. Regards, Zeidan
