In October, I booked a hotel in Prague through Agoda for November 12-14. Initially, the reservation was confirmed, but I later received an email stating the transaction failed due to a system error. When I checked Agoda’s website, it showed the reservation as canceled, so I booked another hotel through a different site.
However, upon checking my bank account, I noticed that the payment had been processed by Agoda. To make matters more confusing, when I contacted the hotel directly, they confirmed that my reservation was still active. The Agoda site displays both a canceled and an active reservation for the same dates at the same hotel.
Despite this system error, I am unable to reach anyone to resolve the issue. I urgently request that Agoda correct this and process my refund immediately.
On April 25, I made a hotel reservation in Prague through Agoda for 1 room, 2 people. I received confirmation from both my bank and Agoda—everything seemed fine. But when I checked the Agoda app, I noticed that two separate bookings were created: ID532809007 and ID532809703—even though I had only ma...
I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...
I booked a hotel through Agoda, and the payment was successfully processed. However, the hotel claims they never received my reservation in their system, leaving me stranded without a room. Despite paying, I was told there’s no refund, and I’ve been unable to get any help from Agoda’s customer servi...
I canceled a hotel booking through Agoda and have yet to receive my refund, even though the platform states that refunds will be processed within 30 to 45 days. This delay is completely unacceptable, and I am left without any resolution. On top of that, it’s nearly impossible to reach a customer rep...
I booked a hotel through Agoda yesterday but had to cancel it due to personal reasons. I also called the hotel directly and emailed Agoda to ensure the cancellation process was smooth. While they assured me I would receive a refund, I never got any confirmation email—not for the booking, the cancell...
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