"I sent it for warranty, the technician was very attentive, my problem was resolved."
I paid approximately ₺60,000 for an Acer Predator Helios Neo 16 (RTX 4060 /... i7 13700hx) expecting high performance, longevity, and stability. Instead,
I bought an Acer Nitro 5 laptop exactly 2 years and 1 month ago, and it came with a 2-year warranty. While the laptop wa...s just sitting idle, I suddenly heard a clicking sound from it, and then it shut down and never turned back on. Do they manufacture these laptops to last only 2 years? It’s oddly s
I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I c...ould currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And
When I plug my Acer Aspire A3 into the charger, I hear the charging sound briefly, but it stops almost immediately—as if... the power is turning on and off quickly. After the charging stops, both the charging light on the side and a light with a bulb symbol start flashing at the same time. I don’t thin
I sent my Acer computer, which I purchased a year ago, to the authorized service center for maintenance. When it was ret...urned to me, I noticed that one of the components inside was burned! There was no such issue when I sent the computer, but it came back in this condition after the repair. Upon rec
"I am sharing the situation as of today, November 11. Vatan says that they do not have the model in stock, but they have a display product available. They say they can give it to me if I accept it. I did not accept it as a return or a display product. As my legal right, I requested an exact replacement, and if it's not in stock, an upgrade to a higher model. We communicated this to Vatan Computer via email. The manufacturer, Acer, did not accept this. The authorized service gives a legal decision for replacement in the RMA report, yet Acer does not accept it. When I emailed the authorized place, they told me to discuss it with your seller, the importer Index company. In other words, they are all avoiding responsibility and stalling through each other. Since these issues were not resolved, I have applied to the Consumer Arbitration Committee and the Consumer Court today. I believe that the court will decide for an exact replacement. From now on, the court will be the party to deal with, and I will provide updates as the situation develops."
I recently bought an Acer Nitro 5 AN515 NH.QM0EY.009 laptop with Windows 11 pre-installed (not FreeDOS), and after just ...two months, I encountered a “No Bootable Device” error. Despite my attempts to troubleshoot using online videos, I found that the BIOS menu lacks a “Legacy” option under the boot s
I recently purchased an Acer Nitro V 15 (ANV15-51 NHQNBEY00533414E347600) laptop, expecting high performance given its i...mpressive hardware. However, I’ve encountered severe performance issues, especially while gaming. Despite the powerful specs, games do not run smoothly. Although I achieve high FPS
I purchased an Acer Nitro 5 laptop with 8 GB RAM from Vatan Bilgisayar on 08.02.2023. Initially, I inquired about the ve...rsion with 16 GB, but I was informed it wasn't available, so I opted for the 8 GB variant. Following this, I contacted Acer customer service to inquire if adding additional RAM wou
I bought the Nitro 5 i5-12500H 8GB laptop on July 29, 2023, and ever since, I've been having a problem. Ever since I bou...ght it, I've been unhappy with the charger, and now my laptop won't charge at all. Whenever I give customer service a call, I always end up waiting in a line. I've been hearing ph
I bought the Acer Extensa 215 laptop around 2 years ago. It was working fine until yesterday. Yesterday, while I was wor...king on the computer, it suddenly turned off and I noticed a strange smell of something burnt and metallic. Back then, the laptop wasn't plugged into the charger. I didn't see any
On 12.08.2023, I purchased an Acer Nitro AN515/I – 12700H/16/1TB/R laptop with the serial number NHQM0EY00331211148A340 ...at Optimum. This purchase was intended for my daughter's internship at the university. However, various quality issues arose just one week after the purchase: The computer screen
I bought the Acer Nitro 5 four months ago, and it's been having problems with the graphics card from the beginning. I've... already sent it to the authorized service two times, but they said there aren't any hardware issues and gave it back to me. I talked to Amazon, the seller, about returning or exch
I just bought the Acer Nitro Predator Helios 16 PH16-71-909W i9 Laptop on August 11, 2023, but I've been dealing with fr...eezing issues since the second day. Since this expensive product comes with a big price, I quickly made a record of the problems I encountered and took videos on the day I bought i
I bought the Acer Nitro 5 gaming laptop from the Teknosa website. It has an Intel i5 12500H processor, Nvidia RTX3050TI ...graphics card with 8GB RAM, a 512GB SSD, and a 15.6'' FHD 144Hz display. When I opened and turned it on on the day it arrived, the screen showed colorful lines right away, and the