I paid approximately ₺60,000 for an Acer Predator Helios Neo 16 (RTX 4060 / i7 13700hx) expecting high performance, longevity, and stability. Instead, I've encountered freezes, crashes, loud fan noise, and indifference from Acer. Key issues include the fan sounding like a jet engine, making it impossible to work in a quiet environment. The RTX 4060 and i7 13700hx seem to exist only on paper, with mediocre performance, constant overheating, and stuttering. The Predator Sense app is almost never stable, consistently throwing errors. In the BIOS screen, the keyboard, mouse, and touchpad don't work. The driver support site is incomplete and inadequate; installed drivers don't fix the problems. Keyboard lights are inconsistent, sometimes working, sometimes completely off. The build quality feels very cheap, with the chassis flexing like plastic. Even ordinary programs like Anydesk and Valorant crash. I find myself celebrating and genuinely offering prayers when the device works correctly. However, Acer's lack of interest is as upsetting as the technical problems themselves. I sent a question to their support line a year ago and still haven't received a reply. I've browsed forums, updated everything, and searched for solutions, but I haven't received even the slightest feedback from them. A technology company should offer not just devices but also customer support, which they haven't provided. For ₺60,000, I've only bought problems, noise, and despair. My demand is either a replacement device or a full refund. Moving forward, I will pursue all written avenues. Otherwise, this text will reach thousands of users on the platforms. Acer, for me, equals silence, problems, and a test of patience. I will take every step necessary to prevent more users from experiencing this equation.
I just bought the Acer Nitro Predator Helios 16 PH16-71-909W i9 Laptop on August 11, 2023, but I've been dealing with freezing issues since the second day. Since this expensive product comes with a big price, I quickly made a record of the problems I encountered and took videos on the day I bought i...
I purchased my Acer Nitro 16 laptop from Hepsiburada for ₺56,000 using my credit card. From the first day, the screen had dead pixels and the speakers made cracking noises. Due to exams and projects, I ignored these issues. However, while still under warranty and with one year left, the laptop sudde...
I went all in on this Acer laptop from Vatan Bilgisayar like 20 days ago, my excitement has totally turned into frustration because my computer is overheating and the fan is so dang loud. my laptop is like, totally overheating, a huge problem. The temperature goes up when we're doing regular stuff a...
I bought an HP Omen laptop with an i7 13700hx processor and RTX 4070 graphics card from Media Markt around two months back. But for the last three days, it's been showing a black screen, and at the same time, the keyboard stops working and the backlight goes off. It's weird, but the fans keep runnin...
I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I could currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And...
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