I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I could currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And the biggest problem is that they diagnosed a motherboard and fan failure. I sent the device in because the fan was making noise while running — most likely due to rust or contact with another part. This device still has 7 months of warranty left, has never been opened or touched internally, and I seriously wonder which careless technician came to this conclusion and had the nerve to present it to me as if it's acceptable. If you don’t get in touch and resolve this, I’ll be filing a complaint with Consumer Rights and taking legal action.
The Acer Nitro 5 an515-57 with an Intel Core i5 11400H, an RTX 3060, and 32 GB RAM (16 GB were factory-installed, and I added an additional 16GB RAM module). I was told that I could make upgrades, so I opened the device. Now I am receiving this message. It is only possible to perform maintenance on...
I purchased my Acer Nitro 16 laptop from Hepsiburada for ₺56,000 using my credit card. From the first day, the screen had dead pixels and the speakers made cracking noises. Due to exams and projects, I ignored these issues. However, while still under warranty and with one year left, the laptop sudde...
Six months ago, I purchased an Acer Nitro 5 laptop, model an515-57. I used the laptop occasionally until one day it couldn't charge anymore. Subsequently, I sent it for service. A week later, the service contacted me, stating that there was a liquid contact, and both the motherboard and the keyboard...
I took my Acer Nitro 5 AN515-55 laptop to the authorized Acer Service for a thermal paste replacement and fan cleaning. I also inquired about the possibility of updating the BIOS and drivers. After waiting 9 days without any response, I finally went to the service center myself. To my surprise, I wa...
I purchased an Acer Nitro 5 laptop with 8 GB RAM from Vatan Bilgisayar on 08.02.2023. Initially, I inquired about the version with 16 GB, but I was informed it wasn't available, so I opted for the 8 GB variant. Following this, I contacted Acer customer service to inquire if adding additional RAM wou...
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