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Acer Nitro AN515/I – 12700H/16/1TB/R Laptop Occasionally Crashes

Hasan
Acer
November 13, 2023 4:50 PM34

On 12.08.2023, I purchased an Acer Nitro AN515/I – 12700H/16/1TB/R laptop with the serial number NHQM0EY00331211148A340 at Optimum. This purchase was intended for my daughter's internship at the university. However, various quality issues arose just one week after the purchase:

The computer screen occasionally crashes, the touchpad has asymmetrical mounting, indicating either an assembly error or an issue with the parts. In sleep mode, the computer fails to recognize the USB connection, requiring me to disconnect and reconnect it each time. Additionally, occasional clicking noises occur during normal operation. When headphones are connected to the computer, it transmits the housing's sound quality to the headphones. Furthermore, vibrations occur in the case when the computer fan is active.

After reporting these issues at your Eryaman Optimum AVM branch on 26.08.2023, I was informed that the computer needed to stay for examination. However, since my daughter continued her internship, I returned the computer on 24.09.2023 with the registration number 38950, requesting a refund instead of a repair.

Before receiving the results of the product examination, we only found out on 25.10.2023 that the computer was sent for examination again with registration number 39563. It was stated that we would be notified when we submitted the product. However, until 06.10.2023, we only received the message: 'The service on your product is ongoing. We will continue to update you on the progress. Your case is being processed.'

In total, I returned the Acer Nitro AN515/I – 12700H/16/1TB/R product with serial number NHQM0EY00331211148A340, which I purchased on 12.08.2023, after only two weeks of full use on 24.09.2023. However, I could not use it for approximately two months. I expect a prompt response regarding the return of this product, which has caused us significant inconvenience.

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