I took my Acer Nitro 5 AN515-55 laptop to the authorized Acer Service for a thermal paste replacement and fan cleaning. I also inquired about the possibility of updating the BIOS and drivers. After waiting 9 days without any response, I finally went to the service center myself. To my surprise, I was informed that the fans needed to be replaced at an exorbitant price. However, I had never experienced any unusual noise or performance issues with the fans, nor did I request this service. Later, when I inspected the laptop, I found that nothing had been done for the service charge I had paid. I am filing a complaint against Acer Türkiye’s authorized service and am seeking a resolution to this issue.
I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I could currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And...
Hello, I purchased an Acer Nitro V15 laptop about 2-3 months ago. Since the day I bought it, I have been experiencing severe FPS drops and overheating issues. Thinking it might be due to insufficient RAM, I upgraded it, but the same problems persisted. I couldn’t find any useful information on forum...
I purchased my Acer Nitro 16 laptop from Hepsiburada for ₺56,000 using my credit card. From the first day, the screen had dead pixels and the speakers made cracking noises. Due to exams and projects, I ignored these issues. However, while still under warranty and with one year left, the laptop sudde...
The Acer Nitro 5 an515-57 with an Intel Core i5 11400H, an RTX 3060, and 32 GB RAM (16 GB were factory-installed, and I added an additional 16GB RAM module). I was told that I could make upgrades, so I opened the device. Now I am receiving this message. It is only possible to perform maintenance on...
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