On January 5, 2026, when I contacted the service center regarding my Acer notebook, model Acer NG-AN515-46-R2C7, I was told that the motherboard needed to be replaced and that the service fee being requested for this repair was even higher than the price of a brand-new computer.
I find this requested amount to be excessive and completely unreasonable. I discussed the issue with both the service center and Acer customer support, but they were unable to clearly and satisfactorily explain the justification for such a high fee. I believe this situation is not in line with the brand value of Acer or with the transparency that consumers should be entitled to.
I am requesting that the service fee demanded for the motherboard replacement be reduced to a reasonable level, that all cost components be clearly and understandably explained to me, and that the hardship I am experiencing be properly addressed.
I sent my Acer Nitro 5 AN515-57 to the service center because two keys broke. Instead of simply replacing the two keys, they told me the entire keyboard needed to be replaced and quoted me an unreasonably high price. I sent the laptop in for a minor fix, and they’re trying to overcharge me for somet...
I sent my device to 'SMS Infocom Teknoloji Servis Ltd. Şti.', the authorized Acer service center under warranty, on December 25, 2024, to repair the non-functioning "d" key on the keyboard. However, as of January 7, 2025, I was informed that the repair cost would be ₺59,000. I want to emphasize that...
I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I could currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And...
Six months ago, I purchased an Acer Nitro 5 laptop, model an515-57. I used the laptop occasionally until one day it couldn't charge anymore. Subsequently, I sent it for service. A week later, the service contacted me, stating that there was a liquid contact, and both the motherboard and the keyboard...
My Lenovo Ideapad Gaming 3 suddenly displayed a blue screen and then started reporting that it couldn't detect the graphics card. I called the authorized service center and explained the issue. I was told that formatting might resolve the problem, and we formatted the computer. After that, it seemed...
Comments