Acer Aspire Laptop Repair Delayed Beyond 20 Business Days

I sent my Acer Aspire Lite AL14-31P laptop to International Bilişim A.Ş. with the complaint of a broken screen and requested only a screen replacement. We agreed with the company on a repair fee of ₺6,000 and I shipped the device to their service on 05.09.2026 via Yurtiçi Kargo (tracking number: 172782698927). In their service tracking panel, the status appears as “Payment Received > Under Repair” and my service record number is DST261005033919210. More than one month has passed since the device was received by the service and the legal maximum repair period of 20 business days has expired. Despite this, my laptop has neither been repaired nor returned to me. My phone calls and e-mails are not being answered, and my support requests are only met with standard template responses, without any concrete solution or information. I request the immediate refund of the ₺6,000 repair payment I made and the prompt shipment of my laptop back to me in complete and undamaged condition.