I sent my device to 'SMS Infocom Teknoloji Servis Ltd. Şti.', the authorized Acer service center under warranty, on December 25, 2024, to repair the non-functioning "d" key on the keyboard. However, as of January 7, 2025, I was informed that the repair cost would be ₺59,000. I want to emphasize that the cost of fixing a single non-functioning key should not be this high. Additionally, although I sent the device in working condition, I was told that there was liquid damage and that the motherboard and battery needed to be replaced. Considering the current price of a new model is between ₺35,000-₺45,000, I demand an investigation into how a repair for a single key resulted in a ₺59,000 estimate and the immediate resolution of my grievance. Otherwise, I will seek my rights through legal channels. I kindly request a constructive response to this matter.
Six months ago, I purchased an Acer Nitro 5 laptop, model an515-57. I used the laptop occasionally until one day it couldn't charge anymore. Subsequently, I sent it for service. A week later, the service contacted me, stating that there was a liquid contact, and both the motherboard and the keyboard...
I sent my Acer Nitro 5 AN515-57 to the service center because two keys broke. Instead of simply replacing the two keys, they told me the entire keyboard needed to be replaced and quoted me an unreasonably high price. I sent the laptop in for a minor fix, and they’re trying to overcharge me for somet...
I purchased Acer SWIFT 3 Ultra Slim Laptop from Amazon on November 17, 2022. Hoping it'll be a reliable and efficient computing experience! , my excitement was short-lived because I ran into a bunch of annoying problems with the device,one of the biggest issues was the battery getting super hot whil...
I bought this laptop from your company because I'm a big fan of your products. The warranty for my laptop is valid until 2025. I sent it to your repair center in Istanbul, but they told me I have to cough up $800 for the repairs and replacements. They said there was a problem with the motherboard, b...
I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I could currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And...
Comments