1

Acer Service Gave an Unreasonable Repair Estimate for Fixing a Single Keyboard Key

Cabir
Cabir
Acer
January 7, 2025 2:44 PM51

I sent my device to 'SMS Infocom Teknoloji Servis Ltd. Şti.', the authorized Acer service center under warranty, on December 25, 2024, to repair the non-functioning "d" key on the keyboard. However, as of January 7, 2025, I was informed that the repair cost would be ₺59,000. I want to emphasize that the cost of fixing a single non-functioning key should not be this high. Additionally, although I sent the device in working condition, I was told that there was liquid damage and that the motherboard and battery needed to be replaced. Considering the current price of a new model is between ₺35,000-₺45,000, I demand an investigation into how a repair for a single key resulted in a ₺59,000 estimate and the immediate resolution of my grievance. Otherwise, I will seek my rights through legal channels. I kindly request a constructive response to this matter.

Comments

Similar Complaints

1

Acer Nitro 5 an515-57 Failed in 6 Months, Void Warranty

Serhat
Serhat
Acer
October 5, 2023 12:03 AM36

Six months ago, I purchased an Acer Nitro 5 laptop, model an515-57. I used the laptop occasionally until one day it coul...

1

Acer Nitro 5 AN515-57 Keyboard Keys Broken – Overcharged for Full Replacement

Engin
Engin
Acer
October 5, 2024 9:35 AM46

I sent my Acer Nitro 5 AN515-57 to the service center because two keys broke. Instead of simply replacing the two keys, ...

1

Asus Repair Service Tried to Charge Despite Laptop Warranty

Necmeddin
Necmeddin
Asus
May 7, 2024 9:15 PM30

I bought this laptop from your company because I'm a big fan of your products. The warranty for my laptop is valid until...

Asus Repair Service Tried to Charge Despite Laptop Warranty
Asus Repair Service Tried to Charge Despite Laptop Warranty
Asus Repair Service Tried to Charge Despite Laptop Warranty
Asus Repair Service Tried to Charge Despite Laptop Warranty
1

Acer Asked for a Replacement of My Nitro 5 Despite It Being Under Warranty

Seyid
Seyid
Acer
April 18, 2025 4:34 PM90

I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I c...