About 8 months ago, I contacted Acer’s service to ask whether I could install additional RAM in my device. After receiving confirmation, the same exact RAM model was installed by the IT department at my workplace. When the device malfunctioned, I sent it to your service center, where I was told that a short circuit occurred due to incorrect RAM installation, voiding the warranty. How could a faulty installation cause a short circuit 8 months later? The RAM installation was done with prior approval, and I am requesting that my device be repaired under warranty. If this issue is not resolved, I will have to pursue legal action.
I purchased an Acer Nitro 5 laptop with 8 GB RAM from Vatan Bilgisayar on 08.02.2023. Initially, I inquired about the version with 16 GB, but I was informed it wasn't available, so I opted for the 8 GB variant. Following this, I contacted Acer customer service to inquire if adding additional RAM wou...
It's been a year now since I purchased the Acer Aspire 3. Over the last 4-5 months, it only functions when plugged in. Due to my workload, I can't send this essential work laptop for warranty service. When I reported this issue to the Media Markt store, I was advised to contact Acer's technical serv...
I sent my Acer computer, which I purchased a year ago, to the authorized service center for maintenance. When it was returned to me, I noticed that one of the components inside was burned! There was no such issue when I sent the computer, but it came back in this condition after the repair. Upon rec...
Approximately 3 months ago, the keyboard backlight of my laptop, which had only been in use for a month, spontaneously malfunctioned and stopped working. I sent it to the service center, and they returned it after repairing the issue without providing any explanations for the cause of the malfunctio...
Hello, I purchased an Acer Nitro V15 laptop about 2-3 months ago. Since the day I bought it, I have been experiencing severe FPS drops and overheating issues. Thinking it might be due to insufficient RAM, I upgraded it, but the same problems persisted. I couldn’t find any useful information on forum...
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