I purchased an Acer Nitro 16 AN16-42 laptop on 13.01.2025, and about a month ago the graphics card began having overheating issues and causing serious performance loss in games. When I tested the GPU, despite being rated at 140 watts, it reaches 90 degrees even while running at around 50 watts and never exceeds 55 watts. If it reaches such temperatures before even using half of its power, it seems impossible for it to run at full capacity. I sent the product to authorized service twice, and although the issue persisted each time, I was told the temperatures were normal and that it passed the tests. In my last submission, they also stated that if I send it again, they would perform the same procedures and return it. My fault record number from the last submission is 13388148G. Since the overheating and performance loss issues remain unresolved despite all these steps, I believe the product is defective and I am requesting a replacement for my Acer Nitro 16 AN16-42 laptop. I have also filed a complaint with the Consumer Arbitration Committee to resolve the situation. I request that my complaint be taken into consideration and that the replacement be carried out as soon as possible.
I recently purchased an Acer Nitro V 15 (ANV15-51 NHQNBEY00533414E347600) laptop, expecting high performance given its impressive hardware. However, I’ve encountered severe performance issues, especially while gaming. Despite the powerful specs, games do not run smoothly. Although I achieve high FPS...
I bought the Acer Nitro 5 four months ago, and it's been having problems with the graphics card from the beginning. I've already sent it to the authorized service two times, but they said there aren't any hardware issues and gave it back to me. I talked to Amazon, the seller, about returning or exch...
Hello, I purchased an Acer Nitro V15 laptop about 2-3 months ago. Since the day I bought it, I have been experiencing severe FPS drops and overheating issues. Thinking it might be due to insufficient RAM, I upgraded it, but the same problems persisted. I couldn’t find any useful information on forum...
I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I could currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And...
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