My Acer laptop developed an issue due to the lid hinge, just two months before the end of its 2-year warranty period. I brought it to the Ümraniye Acer Service for repair, and within a week, they contacted me, claiming the problem was user-related and charged me ₺15,060. As a financial advisor, I always handle my devices with care—there were no drops or impacts. The issue stemmed from the hinge, and when I felt tension while opening the lid, I noticed a 2 cm gap at the bottom right of the monitor, near the clock area. With 22 years of experience as a product consultant using various brands, I’ve never encountered such poor quality. This was my first Acer laptop, and it turned out to be a major disappointment. When I returned to collect it, I asked the technician to show me the device’s condition, and even they struggled to open it—the monitor appeared on the verge of breaking, with the hinge poorly secured and the frame nearly separating from the screen. I objected to this and insisted on speaking with a representative, who reluctantly came and dismissively told me the laptop would remain in this state (as seen in the attached image), adding that I could take the matter to the arbitration board before walking away. This indifference and lack of professionalism are unacceptable. I consider the company’s dismissive behavior a tasteless farce and demand that Acer, as a corporate entity, contact me and resolve this issue immediately.
I purchased my Acer Nitro 16 laptop from Hepsiburada for ₺56,000 using my credit card. From the first day, the screen had dead pixels and the speakers made cracking noises. Due to exams and projects, I ignored these issues. However, while still under warranty and with one year left, the laptop sudde...
The lid hinge of my HP laptop, which I bought from America about 2.5 years ago, was broken. I contacted HP Customer Services in Turkey and initiated a damage report. They investigated the device's serial number, model, and warranty status. After connecting by phone, they inspected the broken hinge a...
I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I could currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And...
I sent my Acer Aspire 7 laptop to Acer through Vatan Bilgisayar for repair due to broken hinges, which is a known issue with this model. The laptop was initially sent from Ankara to Istanbul and then returned without any action taken. Today, I was informed that it has been sent back to Acer in Istan...
I sent my device to 'SMS Infocom Teknoloji Servis Ltd. Şti.', the authorized Acer service center under warranty, on December 25, 2024, to repair the non-functioning "d" key on the keyboard. However, as of January 7, 2025, I was informed that the repair cost would be ₺59,000. I want to emphasize that...
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