Acer Charged Me for Hinge Issue on My Ex215 Laptop
My Acer laptop developed an issue due to the lid hinge, just two months before the end of its 2-year warranty period. I brought it to the Ümraniye Acer Service for repair, and within a week, they contacted me, claiming the problem was user-related and charged me ₺15,060. As a financial advisor, I always handle my devices with care—there were no drops or impacts. The issue stemmed from the hinge, and when I felt tension while opening the lid, I noticed a 2 cm gap at the bottom right of the monitor, near the clock area. With 22 years of experience as a product consultant using various brands, I’ve never encountered such poor quality. This was my first Acer laptop, and it turned out to be a major disappointment. When I returned to collect it, I asked the technician to show me the device’s condition, and even they struggled to open it—the monitor appeared on the verge of breaking, with the hinge poorly secured and the frame nearly separating from the screen. I objected to this and insisted on speaking with a representative, who reluctantly came and dismissively told me the laptop would remain in this state (as seen in the attached image), adding that I could take the matter to the arbitration board before walking away. This indifference and lack of professionalism are unacceptable. I consider the company’s dismissive behavior a tasteless farce and demand that Acer, as a corporate entity, contact me and resolve this issue immediately.
