Megapari Rejected WIthdrawal - Withdrawal Options Are Inactive

I tried to take money out of my Megapari account last night, but none of the options were working until this morning. I was eventually able to send in a request to withdraw money. At first, it was allowed, but then it was turned down for no good reason. Since then, all ways to withdraw money have been turned off again, and only ways to deposit money are still open. I called customer service, but they keep saying there is a technical problem and keep pushing out the deadline for fixing it, which hasn't helped at all. Please help me fix this issue. 581700*** is my Megapari ID.
Sevgili Mukesh G., Megapari’ye duyduğunuz güvenin bizim için ne kadar değerli olduğunu bilmenizi isteriz. Zorluklar doğrudan bizden kaynaklanmasa da, onları özenle ele alıyoruz çünkü memnuniyetiniz her zaman önceliğimizdir. Siz Megapari ailesinin bir üyesisiniz ve ailemizin her üyesi değerlidir. Buradaki sadakatiniz, sabrınız ve varlığınız bizim için çok kıymetlidir. Sevgiyle, Megapari
