YouGov Stopped Sending Me Surveys Before I Could Redeem My Reward

I have been regularly participating in surveys through YouGov for a long time. However, as I got close to reaching the minimum number of points required to redeem my first gift card, I almost completely stopped receiving new survey invitations. The last survey I received was on March 17, and I have not received any additional surveys since then.

I tried to check my account directly on the website, but every time I enter my email address, the site freezes without displaying any error message or warning. I have tested this on both my computer and my phone, using multiple web browsers, and the same problem occurs every time. Because I cannot access my account, I am unable to redeem the points I earned through my participation, not even for the lowest-value gift card.

I do not believe it is acceptable for users to be treated this way after investing so much time and effort. I request that this technical issue be thoroughly investigated, that access to my account be restored, and that I be allowed to redeem the reward I have legitimately earned.