I changed countries on YouGov and lost eligibility — how do I fix my account?

If changing your country or region on YouGov caused you to lose survey eligibility, that’s usually because YouGov panels and survey invites are regional and tied to specific country profiles, so switching countries can make your account no longer match the surveys available in your new region.

YouGov does offer a country & language selector on your account page where you can switch back, but simply selecting a country doesn’t always fully restore your previous panel matching because eligibility depends on local quotas and demographic profiling.

To fix this, log into the official YouGov support portal and submit a help request explaining your original country and issue.

Support can often reassign or correct your profile so you receive relevant surveys again.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.