Can’t Log In to YouGov — Surveys and Rewards Not Loading for Months

Hande
YouGov
September 10, 2025 9:09 PM182

For the past three months, I’ve been experiencing serious access problems with the YouGov platform. When I try to log in to my account, the homepage doesn’t load, and I can’t see my surveys or reward information. Even when I click links that should lead to the site, the page doesn’t open. I’ve tried multiple devices and browsers, but the issue remains the same.

I emailed YouGov customer support, but I haven’t received any response. Not being able to access my accumulated rewards or survey history has caused significant inconvenience.

I want the website to be updated and accessible at all times, and I should be able to log in to my account smoothly, view my surveys and rewards, and redeem them without issues.
My account email: h*@hotmail.com**.

I request that this problem be resolved as soon as possible.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I have accumulated points on YouGov that I can’t redeem — how can I receive my reward?

13 Complaint

I tried to log into my YouGov account but didn’t receive the access code — how can I recover it?

5 Complaint

Similar Complaints

YouGov Deleted My Reward Email Before I Could Redeem the Code

Semra
YouGov
November 22, 2024 9:00 PM89

The reward code I earned from YouGov has been retracted from my email, and now I can’t access it. I participated in a re...

1 Support

YouGov Surveys Not Loading on Mobile App — Unable to Earn Final Points

Emine
YouGov
August 24, 2025 10:34 AM174

I’ve been actively answering surveys on the YouGov app for about two months, and I was told that I need 1,500 points to ...

Ysense Surveys Won’t Open Despite Completed Profile – No Support

Azra
ySense
December 24, 2023 3:01 PM65

Even though my Ysense profile is fully completed and up to date, I can’t access any surveys. The platform keeps telling ...

YouGov App Not Sending Surveys to New Users — No Surveys for Days

Dilan
YouGov
February 27, 2025 2:50 PM88

I recently started using the YouGov survey app, but I still haven’t received a single survey. It’s been three days, and ...

No New Surveys on YouGov After Earning More Points

Metin
YouGov
January 18, 2025 10:43 PM81

When I first started using the YouGov survey app, I was receiving surveys very frequently. However, as my points increas...