I have been a member of YouGov US for several years and have accumulated several hundred points, as I deliberately allow my balance to grow without redeeming any rewards. However, around December 2025, I suddenly became unable to access my account. When I try to log in with my email and password, I receive a message stating that my email is not registered. Because of this, I also cannot reset my password or recover my account through the usual channels. I have tried several times to submit requests and complaints through YouGov’s own contact and support forms, and I have also reached out directly multiple times, yet I have never received any response. My account appears to have effectively disappeared, along with the points I earned over several years of participation in surveys. I request that my YouGov US account be restored and that all of my accumulated points be returned to me so that I can finally redeem them. After my points are reinstated and redeemed, I no longer wish to use YouGov and would like this matter to be fully resolved.
For the past two weeks, I have been unable to log into my YouGov account both via the website in a browser and through the Android mobile app. Previously, I was able to access my account regularly without any issues, including receiving the access code required to log in. However, when I recently tr...
For approximately three months, I have been unable to log in to the YouGov app or access survey links sent via email. When I enter my email address on the login screen, the verification code required to sign in is never delivered to my inbox. Despite trying multiple times at different times, the res...
For the past three months, I’ve been experiencing serious access problems with the YouGov platform. When I try to log in to my account, the homepage doesn’t load, and I can’t see my surveys or reward information. Even when I click links that should lead to the site, the page doesn’t open. I’ve tried...
The reward code I earned from YouGov has been retracted from my email, and now I can’t access it. I participated in a research survey and received the reward email, but before I could redeem the code, the email was withdrawn or deleted by the sender. I reached out to YouGov support, but they haven’...
I have been unable to sign in to my YouGov surveys account on my iOS device in the United States for the past few weeks because the verification code email never arrives. Each time I request a login code, no email is delivered despite multiple attempts. I have carefully checked my spam and junk fol...
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