For the past two weeks, I have been unable to log into my YouGov account both via the website in a browser and through the Android mobile app. Previously, I was able to access my account regularly without any issues, including receiving the access code required to log in. However, when I recently tried to redeem my rewards, I was no longer able to access my account because the login access code was not being sent to me anymore. As a result, I cannot view my accumulated rewards, my survey history, or redeem what I have earned, which has caused significant inconvenience. I contacted YouGov customer support via email and also reached out through social media, but I have not received any response from any of these channels so far. I find it very concerning that I cannot access my long‑used account and rewards, and that my attempts to seek support have gone unanswered. My account email is: donprasit****@gmail.com. I request that this login and access code issue be resolved as soon as possible, my account access be restored, and that I can smoothly log in, view my surveys and rewards, and redeem them without further problems. I also expect the website and platform to be kept updated and accessible at all times so that such issues do not recur.
For the past three months, I’ve been experiencing serious access problems with the YouGov platform. When I try to log in to my account, the homepage doesn’t load, and I can’t see my surveys or reward information. Even when I click links that should lead to the site, the page doesn’t open. I’ve tried...
The reward code I earned from YouGov has been retracted from my email, and now I can’t access it. I participated in a research survey and received the reward email, but before I could redeem the code, the email was withdrawn or deleted by the sender. I reached out to YouGov support, but they haven’...
I’ve been actively answering surveys on the YouGov app for about two months, and I was told that I need 1,500 points to redeem a ₺120 reward. I’m currently only 50 points away, but for several days now, I haven’t received any new surveys. The app keeps showing a message saying “No surveys available ...
Dear Surveoo Team, I am a registered user of your platform, and I am writing to express my concern about not receiving any surveys for over two months. I have always actively participated in the surveys provided, but recently I have stopped receiving notifications or invitations for new ones. The la...
I am an active Surveoo user on Android and for about three months now, since around September 2025, I have not been able to get or answer any surveys. I continue to receive survey invitation emails twice a day from Monday to Saturday, but whenever I open my dashboard in the app, I immediately get th...
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