Xolvie Resolution Specialist October 23, 4:37 pm
If YouGov doesn’t show your gift card after converting your points, it’s best to follow a formal process so the team can verify the delivery of your code. Here are reliable, practical steps:
• Check the delivery timeframe: According to their Help Centre, digital rewards may take up to 10 business days to process. Log in to your panel at the website → Rewards and review your redemption history.
• Confirm your registered email: The gift card is usually sent to the email you registered with. Check your Spam or Promotions folders in case it was filtered. The sender is typically [email protected].
If the issue persists, document your case on Xolvie, where it will be tracked and you can receive guidance until YouGov delivers the promised reward.
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