On YouGov, my gift card didn’t appear after converting points — how can I claim what was promised?

If YouGov doesn’t show your gift card after converting your points, it’s best to follow a formal process so the team can verify the delivery of your code. Here are reliable, practical steps:

• Check the delivery timeframe: According to their Help Centre, digital rewards may take up to 10 business days to process. Log in to your panel at the website → Rewards and review your redemption history.

• Confirm your registered email: The gift card is usually sent to the email you registered with. Check your Spam or Promotions folders in case it was filtered. The sender is typically [email protected].

If the issue persists, document your case on Xolvie, where it will be tracked and you can receive guidance until YouGov delivers the promised reward.