YouGov App Fails to Send Email Verification Code for 3 Months

For approximately three months, I have been unable to log in to the YouGov app or access survey links sent via email. When I enter my email address on the login screen, the verification code required to sign in is never delivered to my inbox. Despite trying multiple times at different times, the result has not changed, and I have been unable to participate in surveys for a long period.

I contacted YouGov by email regarding this issue, but I have not received any response to date. I request that access to my account be restored and that I be compensated for the points or rewards I lost during the period when I was unable to participate in surveys.

I ask that this access issue be reviewed and resolved as soon as possible and that I be provided with clear information about the outcome.