I have accumulated points on YouGov that I can’t redeem — how can I receive my reward?

If you have accumulated points on YouGov but can’t redeem them, follow this verified process:

• Check official help: Visit the website and review the instructions under Panel Members.

• Corporate email (not user-specific): You can contact [email protected] for general inquiries, though reward-related cases are usually handled through the Help Centre.

• What to include in your request: Your user ID, country of registration, total accumulated points, date of your last redemption attempt, and a screenshot of your balance or the error preventing redemption.

• Recommendation: Avoid creating a new account to solve the issue, as this can complicate verification of your previous points.

If these steps don’t resolve the problem, you can document your case on Xolvie and seek external support to strengthen your claim.