I purchased an eyeshadow palette via the Watsons mobile application with the store pick-up option, and the product was d...elivered to me in a damaged condition. When I opened the product, I noticed that the lid had taken a hit, the lid was collapsed, and the mirror had come off from the sides. As soon
I placed an online order from Watsons and chose the option to pick up my products from the store. On 22.05.2026 I receiv...ed my order from the Siirt branch. The products in my order were a make‑up brush, a skin care gel and an eye serum, all unopened and in their original packaging, with no defects or
I purchased a NYX brand concealer product from a Watsons store. Before buying the product, I specifically asked three d...ifferent sales associates in the store whether the concealer would match my skin tone and properly cover my under-eye dark circles. Since they told me there was no tester product a
On February 10, 2026, I purchased shade 101 from the Maybelline Serum Upstate series for $12. When I got home and tested... the color on my hand, I realized that it did not match my skin tone at all. I opened the product only to check the shade, and on February 12, 2026, I went to the Sakarya Serdivan
Around 3:00 PM on August 15, 2025, I tried to use a promotional code I'd purchased from a Watsons store on the Watsons w...ebsite. The code was stated to be valid for all products, and I added various items to my cart. However, when I entered the code, I received a "Code invalid" message. When I contac
"I thank the brand for solving my problem."
On July 15, 2025, at the Watsons store in Şanlıurfa Novada, a male employee... yelled at us just for asking about a product and said, verbatim: “We put i
I don't know what to do about the problem I'm having with Watsons. I ordered something, but it never came. The system sa...ys it was delivered, though. As soon as I saw this, I tried to get in touch with customer service, but it was almost impossible to get through to anyone. It's almost impossible to
On July 9th, I shopped at the Watsons store in Malatya Park Shopping Mall and was given a ₺200 discount code valid onlin...e. Also on July 9th, I used this code to create two Elidor shampoo Click and Collect lists online. On the morning of July 10th, I received an email saying, "Your products are ready
I placed a "click and collect" order at a Watsons store using ₺200 discount codes for products belonging to my own famil...y. When I went to the store with my friends to pick up the items, I was accused of being “organized” or “part of a group,” implying something suspicious. Just because I was there t
I ordered from Watsons and waited ten days for shipping, only to receive it... without any prior notification. I didn’t receive any notification that it
My Watsons card with the number 2620011002338 had a balance of 38,551 points. However, it later showed a negative balanc...e of -38,551 points. I have not made any transactions that would justify this deduction, which makes the situation even more concerning. I urgently request to be contacted regardin
I’m trying to delete my Watsons account, but strangely, every other button on the site works just fine except for the “d...elete my account” button, which doesn’t seem to do anything. This brings up some big questions about what the company really wants to do. Leaving a platform shouldn’t be this diffi
I have a card number 2620005440062 from Watsons. I have never had any probl...ems while shopping online, but today I forgot my password while shopping. I
In 2023, I ordered from Watsons online, looking forward to a seamless experience. My order took a long time to arrive, a...nd when it finally did, it was missing items. I contacted customer service several times, and although the representatives were polite and reassuring, the problem was still not res
I bought something from the Watsons app, and it said the item was in stock,... so I was pumped to place my order. But then, just two hours later, I got h
I got some masks from Watsons through Trendyol on September 25th, and they showed up brown and spoiled, smelling really ...bad. I waited a whole week for a solution, and then I discovered they had opened a return request for me without even letting me know. Don't make choices for me without asking firs
I made a purchase of over ₺800 from Watsons on 10/08/2024, hoping to take advantage of the ₺400 Watsons points promotion... that was valid between August 21st and 25th. However, as of the 21st, the points have not been credited to my account. Even after reaching out multiple times through the "Support"
I bought some stuff from the Watsons store on August 5, 2024. The total cost was ₺358. The package contained a Rexona de...odorant, a Flormar highlighter, and a nail polish. For purchases over ₺50, you can enjoy a discount on the deodorant and highlighter. At the checkout, I inquired with the cashier a
I bought a product from Watsons. However, the product arrived broken. I called customer service and requested a replacem...ent. However, they said that they could not exchange the product for online orders and that it should be returned. They are the ones who sent the product incorrectly and did not pr
I recently purchased a Lovely West Coast Vibe Highlighter Powder for ₺179.90 from Watsons, but it arrived broken. I cont...acted customer service with photos, and they offered to provide a store credit for the broken item's value, which I accepted. They told me not to return the product. This conversat
We haven't been able to sleep in our home for a week. Thanks to the Bayrampaşa Demirkapı Watsons store manager, the reno...vation workers are not being warned about making noise at night. I had to call the manager outside and warn her from my window. What is this? You earn money during the day and then
