Watson's Promotion Code Was Not Valid
Around 3:00 PM on August 15, 2025, I tried to use a promotional code I'd purchased from a Watsons store on the Watsons website. The code was stated to be valid for all products, and I added various items to my cart. However, when I entered the code, I received a "Code invalid" message. When I contacted Watsons customer service about this, I learned that the promotional code expired in July. However, I purchased this code from the store on July 6, and no expiration date was provided on the code itself or when it was given. I was disappointed that I wasn't informed of the code's validity period. To resolve this issue, I'm requesting a new promotional code worth at least ₺200.
Dear Customer Mustafa M., Your feedback is very valuable to us. We will get back to you as soon as possible. We are always happy to assist you with your thoughts and experiences. You can reach us through the 'Support' section on our website and mobile application, as well as via WhatsApp, 7 days a week between 09:00 and 22:00. As the Watsons family, we wish you wonderful days. Watsons Communication Center
Dear Customer Mustafa M., The experience you had has been thoroughly reviewed by our relevant team, and feedback has been provided to you. We are always happy to assist you with your thoughts and experiences. You can reach us through the 'Support' section on our website and mobile application, or via WhatsApp, 7 days a week between 09:00 – 22:00. As the Watsons family, we wish you a wonderful day. Watsons Communication Center
They informed me that they cannot help. My complaint is ongoing.
