Watsons Refused to Give Me My Paid Orders and Accused Me

I placed a "click and collect" order at a Watsons store using ₺200 discount codes for products belonging to my own family. When I went to the store with my friends to pick up the items, I was accused of being “organized” or “part of a group,” implying something suspicious. Just because I was there to collect orders for myself, my father, and my grandfather, I was unfairly labeled. The staff also belittled me because I was young, accusing me of “using bots,” which I strongly denied. They even claimed a canceled order was mine and falsely accused me. Some information that wasn’t available in the app was treated as if it had been clearly stated. Out of 16 orders, I was only allowed to collect 5, even though I paid for all of them. I was told the remaining orders would be canceled within a week due to a “one-week pickup policy.” One of the staff members even said things like “Are you going to beat me?” and “Do I look stupid to you?” to one of my friends. I had every right to receive the remaining 11 orders, yet this right was denied. Being treated this way at my age is both disrespectful and damaging to the Watsons brand. I demand the immediate replacement of that store’s manager and to receive the 11 products I paid for. I also hope someone teaches those employees how to properly speak to a child—or any individual.