Dear Vodafone Global Company, I am filing a complaint regarding your Vodafone representative in Turkey. The issue is related to the 4 GB of remaining internet that was included in the package I purchased. I also bought an additional YouTube package, which I used for about half a day. Despite not usi...
As my time with Vodafone draws to a close, I can't help but feel worn out by the recurring frustrations I've encountered year after year. I'm fed up with the burden of high tariffs, the never-ending price hikes on my current plan, and the frustrating lack of clarity regarding available sub-packages ...
Vodafone changed my postpaid line to prepaid without my consent. I had intended to terminate my contract a day before it was scheduled to end on August 6, so it was a bit shocking for me to see this change. To ensure a smooth process, I made an early call to the customer service representative. They...
I switched my mobile number to Vodafone three months ago, and I was promised a seamless transition to a billing plan. However, despite repeated attempts and assurances, I remain stuck on a prepaid plan with limited data. Currently, I am paying ₺350 for a mere 25GB of data, which is severely restric...
I called Vodafone customer service on November 18 at 12:30 p.m. on a Saturday to talk about a problem. I was moved to the cancellations department and talked to a person named M******. During our conversation, the supervisor, E*******l, promised that they would fix my problem and extend my tariff fo...
Through the Vodafone Yanımda app, I bought the Red Advantage 30GB Ultra package. It said on the box that it came with 30 GB of internet, 3000 minutes, 250 SMS, and unlimited use on YouTube®, Instagram®, Facebook®, Spotify®, and WhatsApp®. It turns out, though, that the social media packages for YouT...
I am using Vodafone Red customer Ultra tariff. My commitment ends on November 30th. I was told that I could not continue with the same tariff because this tariff was no longer available. The bill I currently pay is ₺113. The tariff bills I was quoted are more than double what I am currently paying. ...
Around 10 days ago, I purchased a new Vodafone SIM card online, and it was delivered to me by a courier. Despite numerous signatures during the delivery, my new line has not been activated, leaving me without service for the past 10 days. Every time I contact Vodafone's online customer service, I'm ...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
I had the right to 4 days of free use abroad every month included in my package; I used this right for 4 days in Poland. When my bill was issued, I was faced with a very large bill and called customer service. The officer I spoke to stated that he saw a possible problem with the billing of the line ...
Even though I chose the top-tier plan and the unlimited package, I've noticed that my points are still not enough. I've been a loyal customer who pays their bills on time every month for seven to eight months, and I expect to be rewarded for my service. When I recently called your customer service, ...
Vodafone customer service called me on November 27, 2023, at 10:45, from the number 054*******54. They informed me that I would receive the discount for the 2nd term of your campaign for only 1 month, and for the remaining 11 months, I would have to pay without the discount. I explained that we disc...
Hello, Vodafone officials. On November 23, I applied to transfer my line to the new Advantageous Yalın Fırsat 60 GB package for a monthly fee of 243 TL. However, just one day later on November 24, the package price dropped to 207 TL. Due to our line being activated and transferred to Vodafone, we ca...
On September 5th at 13:23, Vodafone customer service offered me a deal to switch to an 8 GB compatible package, which I accepted, committing to a one-year contract. However, I received a message citing technical issues, and then another saying my package request was received. Assuming it was process...
On 21/10/2023, as my commitment ended, I tried to switch to a new commitment via Vodafone Tobi and ended up speaking with a representative. They claimed to have moved me to a 20 GB WhatsApp and Facebook package. Doubting this, I called customer service on 23/10/2023, enduring a 5-minute wait due to ...
I was told I would get a refund for my expensive Vodafone bill, but they haven't given it to me yet. Even though the customer is called and told that they are always right, that's not always the case. One representative said they got a refund that was approved, but another representative is saying t...
When I called Vodafone, they told me that I had been overcharged. Despite the fact that I had not requested it, I was sent a text message about an additional package. They applied this plan, even though I still had 176MB of internet left, which resulted in an overcharge of 65 TL being added to my bi...
My current plan is going to end at the end of this month. Just three days ago, the Vodafone Yanımda app displayed my current plan as costing around 516 TL. Surprisingly, the price for the same plan has now gone up to around 716 TL. I was waiting for my current plan to finish so I could continue at t...
My journey with Vodafone has been nothing short of a nightmare since I ported my number in January 2022. Here's a chronicle of the ongoing fiasco: Des...
I tried three times to activate my e-SIM card at the Vodafone Hilltown store in Istanbul, but it wouldn't work. It was shocking that the staff always put the blame on BTK and didn't want to fix the problem themselves. They didn't bother to look at my phone again, even after several visits. If I can ...
I switched from postpaid to prepaid. I live abroad and my phone number can't be reached. It says to load TL to activate the line. I loaded 125 TL. It took some other plan according to itself. With that plan, my line didn't open either. I tried for about 3 hours with Tobi, couldn't get any useful inf...
I switched my phone line to Vodafone, thinking I successfully became a Vodafone user. However, I purchased the line from a dealership, and when the courier delivered it in the evening, I declined the purchase, stating I bought it directly from the dealership. Surprisingly, my existing line was cance...
I attempted to switch my second line to postpaid through the Vodafone Yanımda app, choosing an offer. Despite receiving an SMS, there was no follow-up. After challenging attempts to contact customer service, they confirmed my chosen package was canceled and assured a refund, which never happened. Su...
