Dear Vodafone Global Company, I am filing a complaint regarding your Vodafone representative in Turkey. The issue is related to the 4 GB of remaining internet that was included in the package I purchased. I also bought an additional YouTube package, which I used for about half a day. Despite not using the internet for anything else, the remaining 4 GB was completely used up. I even checked my data usage settings to be sure there was no background activity, but everything looked normal. I reported this situation to the Vodafone office in Turkey, but they were unable to provide any explanation or assistance. I have been waiting for a resolution to this issue since 24/03/2025. Please help me and address this complaint.
I've been using Vodafone for my phone plan, and my internet data ran out really quickly in just 2 days. This caused me to go over my data limit, and now my bill is a huge 850 TL (my plan is only 167 TL). Because of my job, I had to reluctantly buy more data (10 GB), but it disappeared really quickly...
Over the weekend, I switched to the Vodafone Red 25 Ultra package with unlimited social media, and 8 GB of my regular internet bandwidth was consumed without my knowledge. Furthermore, the so-called "Gift Wheel" resulted in depleted internet while watching YouTube.com, which is an egregious example ...
Despite having Vodafone's unlimited package, I'm having problems with speed in all districts of Gaziantep. I can't even listen to music on YouTube because I'm only getting 100 kilobits per second, far from the promised 1 megabit. The network coverage is excellent with 4.5G, but the internet speed is...
Hello, my complaint pertains to the Vodafone operator. I traveled to Germany on July 14, 2023, and stayed for a week, returning on July 22, 2023. During my stay, I only made a few WhatsApp calls throughout the day using my phone. At other times, I kept my phone in airplane mode and turned it off. Wh...
Today, I got a bill for 358.80 TL at around 4:24 PM. When I called customer service, they told me that I went over my internet usage by 210 TL, which is almost 5GB. They're saying I got a message about going over my internet limit, but I didn't receive any notification like that. The customer servic...
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