I switched my phone line to Vodafone, thinking I successfully became a Vodafone user. However, I purchased the line from a dealership, and when the courier delivered it in the evening, I declined the purchase, stating I bought it directly from the dealership. Surprisingly, my existing line was canceled. The dealership insisted on charging me 150 TL to reinstate it, but I refused. When I contacted customer service, they directed me back to the dealership, which proved unhelpful. They claimed the promotional campaign had ended, leaving me in a predicament without access to the 16 GB data, 1000 minutes, and 250 SMS plan for 107 TL that initially attracted me to Vodafone. This situation feels like being caught in the middle, and as tariffs increase, I'm left regretting my decision, thanks to Vodafone's lack of resolution.
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
My Vodafone number is 0539********45, and my tariff was set to expire in a few weeks. Vodafone customer service called and renewed my contract for 80 TL. However, when I checked my tariff today, I was surprised to see a 169 TL charge. I immediately contacted customer service, who informed me that my...
At Vodafone, I transferred my spouse's line to my name, but Vodafone doesn't seem to care about dealing with customers at their official locations (mall-based dealers), claiming that their system is down. So we went to a regular dealer, where they charged us an extra 500 TL under the guise of an "ex...
I'm frustrated because a Vodafone-authorized corporate dealer is charging me twice the official price for a line transfer. Despite reporting the incident to a Vodafone customer representative and being assured that an investigation would be conducted, no action has been taken. Furthermore, when atte...
I recently transferred my Vodafone number, and it's only been 6 days since the switch. Customer service assured me, "There are no other promotions; prices will increase at the New Year." Surprisingly, the next day, they introduced new campaigns at significantly lower prices. The signal quality and i...
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